Paid twice while items were only received once

First off – I am more than willing to pay for items that I bought. This whole issue is leaving a bad taste behind.

On Monday, 25 May 2026 at 14:56, I purchased items at Checkers Club Crossing.

Unfortunately, there was a problem on Checkers’ side, and the software they use did not communicate with their printer. They then claimed that the payment had not gone through to my bank.

After I received 3 notifications from my bank confirming that the payment had in fact gone through, they attempted to trace the payment on their side. However, the manager later confirmed that they could not do so because they would only receive their bank statement the following day.

In the meantime, I confirmed with my bank that the amount had indeed gone through on my side, and I even received a reference number that Checkers could use to follow up with their Bank. However, they refuse to communicate with their bank for confirmation. Instead, they insist that I pay for the transactions a second time.

I do not understand how a large grocery retailer can treat a customer this way when the issue originated on their side. Checkers will have to cancel the transaction so that the funds can be returned to my bank account before I can be forced to pay again.