SF
Sune F
Active since Aug 2012
10
Reviews
0
Industries
Reviews
10 reviews2 weeks ago
Paid twice while items were only received once
First off – I am more than willing to pay for items that I bought. This whole issue is leaving a bad taste behind. On Monday, 25 May 2026 at 14:56, I purchased items at Checkers Club Crossing. Unfortunately, there was a problem on Checkers’ side, and the software they use did not communicate with their printer. They then claimed that the payment had not gone through to my bank. After I received 3 notifications from my bank confirming that the payment had in fact gone through, they attempted to trace the payment on their side. However, the manager later confirmed that they could not do so because they would only receive their bank statement the following day. In the meantime, I confirmed with my bank that the amount had indeed gone through on my side, and I even received a reference number that Checkers could use to follow up with their Bank. However, they refuse to communicate with their bank for confirmation. Instead, they insist that I pay for the transactions a second time. I do not understand how a large grocery retailer can treat a customer this way when the issue originated on their side. Checkers will have to cancel the transaction so that the funds can be returned to my bank account before I can be forced to pay again.
0 replies
15 months ago
Secure Chat - No
When you contact FNB they suggest you use the Secure Chat function. I do not suggest that route. Not sure if telepathically is better either. Firstly you wait long for feedback, as if they are assisting more than one person at one time. Secondly you get connected from one section to another continuously. When you try to phone them, the same happens. I was transferred three times and still could not get the issue sorted. I just need to get sorted and move forward to transact on all the accounts I am linked to - I do not think it is that difficult.
1 reply
37 months ago
Pudo - Be Careful
Hi Guys, please be careful when making use of Pudo. I have tried to log a parcel. After payment was done and approved the system kicked me off without a waybill number. After requesting assistance from Client Care, it still is not sorted as all kinds of proof had to be submitted for the transaction. The payment however has still gone off.
0 replies
37 months ago
FNB just do not care
I am really not sure which Bank I can trust to have my interest at heart. I have started the re-advance application on 31 March 2023. I did not get any feedback and had to follow up myself with the call centre when I was told that it was rejected because both my husband and my details need to be on the form. I have done the necessary changes and resend the application on 11 April 2023. I again did not receive any feedback and had to follow up with the call center yet again. Again there was information needed which was not communicated to me. I immediately send through the insurance document noting FNB's interest and the mortgage clause as requested. On the 25th I had to follow up again with the call center and now the issue was the insurance amount. This was not communicated to me, I had to follow up again. I also send that immediately and the document was e-mailed with confirmation that it was uploaded to the back office. I followed up again this morning and again the necessary documents is still showing as outstanding and not submitted. I have previously indicated that there is a lot of stuff dependent on this payment, but FNB just do not want to assist. I am really do not have any other course of action? I have asked now that it should be escalated, but unfortunately I am not getting any feedback. What should I do?
1 reply
44 months ago
What is going on FNB???
What is going on?? This is definitely not the service I am used to from FNB. KYC Refresh not working on either Online Banking or App. Have send e-mails and still keeps on getting KYC Refresh Messages. Contacted FNB Business to apply for Overdraft. Got approved and Credit Department would have phoned me in 5 working days. Still not got the call. Have now followed up on Instant Chat and they can only send the Business Manager that has back to back meetings an e-mail to get back to me. No turnaround time and no reference number.
1 reply
45 months ago
Do not consider Konica Minolta Sandton
I have send requests for meter click invoices numerous times, but still have not received one to date. I know their systems is working, because the monthly debit order is running every month. No Company can work out their cash flow and financial requirements doing business this way.
1 reply
51 months ago
Secure Chat & FNB Transfer within Bank not as advertised
All the marketing around secure chat anytime of the day is just not true. I have now tried to connect with Bankers but is either kept online or just not answered and this is within working hours. And if they decide to answer they are not able to assist and just send me to the next person. The second problem is that when you transfer monies from one account to the other within First National Bank, the same Bank, it is not available. Then they just decide because their system is not updating that there is insufficient funds and charges banking fees for the declined transaction twice. I am really disappointed. I am in the industry that uses a lot of different Banks, and I must say, this is a first that my own money is not available.
2 replies
65 months ago
Nearly 2 months and claim not finalised
Today is the 10th of February 2021 and our Insurance Claim is still not completed. The claim arose on 15 December 2020 and we had to follow up numerous times with the call centre, with the allocated service providers and when you try to log a complaint with the Complaints Department directly, they never answer the phones. We are waiting for one final piece to put this all behind us, and still no joy.
1 reply
79 months ago
Dialdirect not doing their part for their clients
(Claim number: 82849****/1) On 19 November 2019 our geyser burst. I contacted Dialdirect who send out a Company to replace the geyser. Excess was paid, geyser replaced, but unfortunately the damage to the ceiling only came visible on 20 November 2019. On contacting Dialdirect on 20 November 2019, it came apparent that our claim was not loaded on their system and I had to redo the whole process. After that the consultant indicated that the assessor will contact us to assess the damage. By the 29th of November, nobody has contacted me, although Dialdirect system indicated that "somebody" did try to contact me. I asked for immediate assistance and was told that I will be phoned back by end of business. They phoned back and said that the claim will be further dealt with on Monday, 2 December 2019. Up until now I did not get a phone call or seen an assessor. My ceiling is marked with brown circles and we are going into the festive season. DAS send out an sms indicating that they are appointed to fix the problem (ref: 32****), but they are still waiting for information from my insurance. I really do not understand why I am paying my monthly fees, but when I need assistance I have to keep on following up and resort to writing this review.
1 reply
97 months ago
Telkom not able to finalize cancellation after sufficient notice and last payment made
I have given notice to cancel Telkom account in December 2017. After following up a few times, it was indicated that the cancellation has been received. Telkom keeps on sending bills for periods after March 2018 after they have indicated that the last payment will be due in February 2018. That account has been paid. Unfortunately, after 3 months there is still invoices being issued. Now a dispute needs to be logged. After jumping through all the necessary hoops and procedures, Telkom can still not finalize this cancellation.
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
7 (70%)