I want my money urgently

I shouldn’t even be giving a star for the service I am receiving with you guys. Order 204955737 was placed yesterday and was cancelled after a min for payment failure but you took the money on my card and confirmed via email that you received and are processing my order. I have made 4 calls and different turnaround times were confirmed. No communication is being received from your side whatsoever. This is *** because I bought things I need for daily use but I am being inconvenienced by your lack of urgency and poor service. You also need to train your agents to start giving clients true and honest information cos it’s so frustrating being told 3 different things by people who are supposed to know the same process/ service process. I am so livid