Kan Poor Manager

I went to the shop today 2024/07/16 to buy some essentials and did a cash back of R500. Before I payed used one of the Cash Express to withdraw a R1000 the ATM approved the cash and dispensed R0.00 the bank immediately reversed the money to my account. I was serviced by Emliee Chetty workstation #08 I swapped my card entered my pin and the total was R918.09 the transaction was declined due to time out code E800 Ref 008#000508344. She said it declined she will use another machine as it was network, she did so and the transaction declined due to insufficient funds. She then checked the balanced for me I was on R265 so I went back to check with the bank as they said the money was taken by the Express ATM, I called the bank did a statement and realized it was taken by checkmart Palmview. I went back to the store and the manager Kan said they have the problem all day and they don't know if I will I receive the money or not, if I receive the money I guess its good for me and if don't I should go back to the store after 48 hours so they can log a query to their head office, extra cost on me which they don't consider. They don't know when they bank their money and its really perthitic to have such a company with clueless managers and supervisors who cant provide direct information. I have have to spend about R100 worth of transportation going back and forth and extra bank charges, now I'm money less and cant afford the essentials i went to the store to get with my money while the money is with the store now they only thing i have is hope if I will get the money today, tomorrow or when Jesus comes back. This is an issue that there its not only today that there is such and having clueless people who cost us money to use our money its really not a service to be given to the public. Now who is going to be accountable for all the extra cost I have to go through? how will I have to carry on the month without the essentials I have budgeted for? I'm really disappointed at the stuff there they should get knowledgeable people to provide customer service.