Bad service

I am extremely frustrated with the handling of my order placed on 20th November 2025 for a pair of sneakers. My cousin sent me R2,500 for this purchase, and I opted to pay via PayJustNow as a first-time user. The first installment of R719.66 was deducted immediately, yet my order has never been delivered.

I have followed up multiple times since 27th November, only to receive vague and repetitive responses stating that the order was being prepared or awaiting courier collection. This lack of communication is unacceptable.

As Christmas approached, my cousin still did not receive his sneakers, so I reimbursed him. Despite this, my order has still not arrived, and my attempts to contact PayJustNow have been ignored or met with delays. The second installment has already been deducted, and I will not pay for an order I never received.

I am writing to demand an immediate full refund. I no longer want the sneakers. If the refund is not processed before 20th January 2026, I will be forced to escalate this matter to consumer protection authorities, my bank, and relevant social media channels.

This situation is unacceptable and demonstrates gross negligence in customer service. I expect confirmation of my refund and a clear timeline for when the funds will be returned. I will not tolerate any further delays.