Mongezi V's Profile | Hellopeter

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Mongezi V

Active since Apr 2019

34

Reviews

0

Industries

Reviews

34 reviews

PayJustNow (Pty) Ltd

7 months ago

Bad service

I am extremely frustrated with the handling of my order placed on 20th November 2025 for a pair of sneakers. My cousin sent me R2,500 for this purchase, and I opted to pay via PayJustNow as a first-time user. The first installment of R719.66 was deducted immediately, yet my order has never been delivered. I have followed up multiple times since 27th November, only to receive vague and repetitive responses stating that the order was being prepared or awaiting courier collection. This lack of communication is unacceptable. As Christmas approached, my cousin still did not receive his sneakers, so I reimbursed him. Despite this, my order has still not arrived, and my attempts to contact PayJustNow have been ignored or met with delays. The second installment has already been deducted, and I will not pay for an order I never received. I am writing to demand an immediate full refund. I no longer want the sneakers. If the refund is not processed before 20th January 2026, I will be forced to escalate this matter to consumer protection authorities, my bank, and relevant social media channels. This situation is unacceptable and demonstrates gross negligence in customer service. I expect confirmation of my refund and a clear timeline for when the funds will be returned. I will not tolerate any further delays.

0 replies

Chekich South Africa

7 months ago

Bad service

I am extremely frustrated with the handling of my order placed on 20th November 2025 for a pair of sneakers. My cousin sent me R2,500 for this purchase, and I opted to pay via PayJustNow as a first-time user. The first installment of R719.66 was deducted immediately, yet my order has never been delivered. I have followed up multiple times since 27th November, only to receive vague and repetitive responses stating that the order was being prepared or awaiting courier collection. This lack of communication is unacceptable. As Christmas approached, my cousin still did not receive his sneakers, so I reimbursed him. Despite this, my order has still not arrived, and my attempts to contact PayJustNow have been ignored or met with delays. The second installment has already been deducted, and I will not pay for an order I never received. I am writing to demand an immediate full refund. I no longer want the sneakers. If the refund is not processed before 20th January 2026, I will be forced to escalate this matter to consumer protection authorities, my bank, and relevant social media channels. This situation is unacceptable and demonstrates gross negligence in customer service. I expect confirmation of my refund and a clear timeline for when the funds will be returned. I will not tolerate any further delays.

0 replies

16 months ago

Poor quality

I recently bought the Men’s HeatGear® Pocket Long Shorts and was really looking forward to using them. Unfortunately, after only wearing them twice, the Under Armour logo started peeling off. I’m really disappointed with the quality, especially considering the brand’s reputation. I expected better durability from a premium product like this.

0 replies

Absa Insurance Company Limited

22 months ago

Bad service

I reached out to Absa Insurance on Friday, 18th October 2024, to reinstate my car insurance policy. The agent assured me that I would receive a callback, but no one contacted me. I followed up via email at ***ca and received a reference number (C-***1). However, even after a week, there has been no response. Today, 25th October, I called again and spoke to Boitumelo at 09:30. She promised I would receive a call shortly, yet four hours later, I am still waiting. This lack of follow-up and accountability is extremely disappointing. I rely on timely insurance services, and Absa’s failure to respond is unacceptable. I hope this complaint will prompt immediate action to resolve my case.

1 reply

DStv (MultiChoice)

23 months ago

Good service

I would like to express my sincere appreciation for the outstanding assistance I received from Milisa Mhlophe. Her professionalism, knowledge, and friendly demeanor made my experience with Multichoice a pleasant one. She was patient, attentive, and went above and beyond to ensure that my issue was resolved efficiently. It’s rare to encounter such exceptional customer service, and I’m truly grateful for their support. Please pass along my gratitude and acknowledge their dedication to providing top-notch service.”

1 reply

Legendary barber

27 months ago

Good service

I went to visit Legend barber in Greenacres PE and assisted by Azola if I remember the name correctly "Wow, thank you for the incredible haircut! You really have an exceptional eye for detail and skillful hands. I feel like a new person walking out of here. You're truly a master at your craft."

0 replies

30 months ago

Good service

I would rate the service I received as excellent. The consultant was incredibly responsive, professional, and went above and beyond to meet my needs. Overall, it was a fantastic experience, and I highly recommend their services. Her name is Musa Modise she is on the car insurance department

1 reply

MTN South Africa

30 months ago

Bad customer service

Formal Complaint Regarding Account Closure and Paid Up Letter Request I am writing to formally address a concerning issue regarding the closure of my account and the issuance of a paid-up letter. Despite diligent efforts to resolve this matter, I find myself in a frustrating and seemingly endless loop of communication with various entities. To provide context, my account with MTN was previously handled by attorneys and subsequently transitioned to VVM. Following instructions from MTN’s Facebook page, I reached out to VVM for information regarding my account status. However, I was informed that VVM no longer manages accounts for MTN and that my account had been transferred to Shapiro Shaik Defries. Upon contacting Shapiro Shaik Defries, I promptly settled the outstanding amount as per the provided settlement letter, totaling R7409.93. Subsequently, I requested a paid-up letter to confirm the closure of my account, which is standard practice upon settlement of a debt. Despite numerous requests, I have yet to receive the requested paid-up letter. Furthermore, I am now experiencing harassment from another entity, Saya Recoveries, regarding the same account. This situation is not only distressing but also reflects poorly on the professionalism and efficiency of MTN’s debt management processes. I recently spoke with Anathi from the accounts department, who confirmed that my account shows a zero balance, indicating no outstanding debts. However, the lack of a paid-up letter and the persistence of harassment from third-party entities have left me deeply dissatisfied with the handling of my account closure. It is imperative that I receive the requested paid-up letter without further delay to bring closure to this matter conclusively. Additionally, I kindly request that all communication from Saya Recoveries ceases immediately, as it is unwarranted and exacerbates the frustration of an already protracted ordeal. I urge MTN to take swift and decisive action to rectify this situation and provide the necessary documentation to confirm the closure of my account. Failure to do so may compel me to escalate this matter to the relevant ombudsman for further investigation. I appreciate your attention to this matter and expect a prompt resolution.

0 replies

MTN South Africa

33 months ago

Bad service

I have an account with MTN that was handed over to attorneys, I therefore wrote on the MTN page on Facebook (inbox )to give me the attorney’s number which they gave me VVM . Upon contacting VVM they told me they no longer work with MTN and my account is with SHAPIRO SHAIK DEFRIES. I contacted them and they gave me a settlement letter R7409,93 which I paid . I therefore requested a paid up letter and they told me they sent letter to MTN for the paid up letter ✉️, it’s been weeks without it . I am now being harassed by other attorneys calling themselves Saya Recoveries . According to my knowledge when you are given a settlement letter and pay 💰 you are done with the debt and you must get a paid up letter ✉️. All I’m asking is a paid up letter and these Saya people to stop calling me. I have called in today and spoke to an Agent called Anathi from the accounts department she told me my account shows as 0,00 meaning no outstanding balance that is showing . Why am I being sent back and forth to get the paid up letter? And closure of my account ? Facebook social media complaint specialist I was liasing with failed me dismally . #how can a person that works for the company not know that VVM no longer works with MTN ? I had to waist my Airtime calling them for a what ? Please close my account and send me my paid up letter or I’m taking this matter further to ombudsman because clearly you are failing me dismally

0 replies

Superbalist.com

33 months ago

Good service

#BlackFriday Superbalist is an amazing online app the convenience of placing an order ,the delivery is very fast . They keep you informed of the progress of your order and returns are very fast also . I love using the app and the specials are amazing.

0 replies

Review Distribution

5 Star

6 (17.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

28 (82.4%)

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