Under Armour
Unclaimed Business
|1.4|9 Reviews (last 12 months)|This business does not respond to reviews
Under Armour
Unclaimed Business
|1.4
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Under Armour is facing significant dissatisfaction across its South African operations, particularly with online orders and after-sales support. Customers consistently mention undelivered items, unresponsive communication, and prolonged refund delays. A recurring theme involves stock availability errors where the website allows purchases of unavailable items. Shoppers also raise concerns around product quality on premium-priced footwear and bags, alongside warranty disputes. In-store experiences draw criticism at certain branches for dismissive staff conduct, while isolated positive feedback highlights occasional swift query resolution when escalated.
Review Distribution
1.4|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHK
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Anonymous
1 reviews | Active since Sept 2012
31 Mar 2026, 11:41
Under armour CPA defective goods refund violation
I purchased a bag from under armour online I’ve barely used the bag it’s basically brand new and it has torn at the seam Under armour are happy for me to return however they insist on giving a gift voucher I paid with money to make this purchase not a gift card I do not have to purchase another under armour product as per CPA I have every right to take my refund as cash and used at my discretion elsewhere Under armour are violating CPA regulation
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Anonymous
1 reviews | Active since Sept 2012
31 Mar 2026, 11:41
Under armour CPA defective goods refund violation
I purchased a bag from under armour online I’ve barely used the bag it’s basically brand new and it has torn at the seam Under armour are happy for me to return however they insist on giving a gift voucher I paid with money to make this purchase not a gift card I do not have to purchase another under armour product as per CPA I have every right to take my refund as cash and used at my discretion elsewhere Under armour are violating CPA regulation
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Nhlamulo S
1 reviews | Active since Jan 2026
17 Mar 2026, 20:26
Terrible customer service
I am extremely disappointed in the service received at Under Armour Rosebank. The staff is extremely rude and dismissive especially Keke. The manner in which she communicates with customers lacks humility and is a terrible bad example for a manager and an even worse reflection of the brand. She ought to learn how address customers respectfully and politely, because I believe she would expect the same courteousness if she visited a store as a customer. There is absolutely no excuse for her behavior and should consider attending some sort of customer service training. I have never experienced such service at any other branches such as Eastgate and Sandton. I do not look forward to visiting the Rosebank store with the knowledge of the kind of service that is given there.
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Nhlamulo S
1 reviews | Active since Jan 2026
17 Mar 2026, 20:26
Terrible customer service
I am extremely disappointed in the service received at Under Armour Rosebank. The staff is extremely rude and dismissive especially Keke. The manner in which she communicates with customers lacks humility and is a terrible bad example for a manager and an even worse reflection of the brand. She ought to learn how address customers respectfully and politely, because I believe she would expect the same courteousness if she visited a store as a customer. There is absolutely no excuse for her behavior and should consider attending some sort of customer service training. I have never experienced such service at any other branches such as Eastgate and Sandton. I do not look forward to visiting the Rosebank store with the knowledge of the kind of service that is given there.
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Replies (0)MG
Michael G
1 reviews | Active since Sept 2024
9 Jan 2026, 13:27
Useless underarmour
Underarmour Sa is useless i ordered golf shoes from them on the 28th Desember till today I haven’t received them i called them and email them nobody can assist me ! They dont want to work yet their products is expensive and they want to sell so urgently but cant even deliver a proper service..!! Absolutely USELESS
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Michael G
1 reviews | Active since Sept 2024
9 Jan 2026, 13:27
Useless underarmour
Underarmour Sa is useless i ordered golf shoes from them on the 28th Desember till today I haven’t received them i called them and email them nobody can assist me ! They dont want to work yet their products is expensive and they want to sell so urgently but cant even deliver a proper service..!! Absolutely USELESS
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Steve N
1 reviews | Active since Mar 2019
31 Oct 2025, 13:44
Dont buy Under Amour products
When purchasing shoes from Under Armour you may want to think twice , I purchased a pair of shoe and have the worst squeak in the soul cant even wear these very expensive shoes as I sound like a duck. Granted I purchased them overseas but they come with an international warranty and the local agent refuses to assist in replacing them. I have sent them proof of purchase as well as images of the shoes that have hardly been worn and the reply was sorry can’t help. So when buying a shoe that cost several thousands of Rands think twice cause should you have an issue Under Armour wont have your back. This was the first time in my life I have moved away from Nike to try something new and boy am I sorry. What poor service and product do these people offer ?
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Steve N
1 reviews | Active since Mar 2019
31 Oct 2025, 13:44
Dont buy Under Amour products
When purchasing shoes from Under Armour you may want to think twice , I purchased a pair of shoe and have the worst squeak in the soul cant even wear these very expensive shoes as I sound like a duck. Granted I purchased them overseas but they come with an international warranty and the local agent refuses to assist in replacing them. I have sent them proof of purchase as well as images of the shoes that have hardly been worn and the reply was sorry can’t help. So when buying a shoe that cost several thousands of Rands think twice cause should you have an issue Under Armour wont have your back. This was the first time in my life I have moved away from Nike to try something new and boy am I sorry. What poor service and product do these people offer ?
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Replies (0)SM
Solomon M
1 reviews | Active since Apr 2019
9 Oct 2025, 18:53
My claim my order is delivered even though I haven't received them
Ordered items online in June via Facebook and I'm still waiting. They claim the courier says my orders have been delivered even though I didn't receive them
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