Dishonest Supervisor

Dear Spar Customer Service,

I am writing to formally lodge a complaint regarding an incident that occurred at your Spar New Germany branch on 29 July 2025 at approximately 6:50 AM.

I attempted to purchase Amajoya Soft Liquorice sweets, which were clearly marked on the shelf at R29.99. However, at the till, the price scanned as R31.99. The cashier called the floor supervisor, Sanele, who went to verify the price and confirmed it was indeed R29.99.

Despite this, Sanele and the cashier exchanged words about the difficulty of changing the price at the till. Sanele then returned to the aisle and brought back a barcode, which now reflected a price of R34.99. When I questioned this sudden change, he simply stated that the price was R34.99. I pointed out that he had just confirmed the price as R29.99 moments earlier. When I returned to the aisle to retrieve the price tag, I found it had been removed—presumably by Sanele.

I found this behavior to be dishonest and unprofessional, and I was left feeling misled and disrespected as a customer. I request that this matter be investigated and that appropriate action be taken to ensure transparency and integrity in your pricing practices.

I would appreciate a response regarding the outcome of this complaint.

Sincerely, Ebrahim Padia