EP
Ebahim P
Active since Jul 2011
26
Reviews
0
Industries
Reviews
26 reviews9 months ago
Dishonest Supervisor
Dear Spar Customer Service, I am writing to formally lodge a complaint regarding an incident that occurred at your Spar New Germany branch on 29 July 2025 at approximately 6:50 AM. I attempted to purchase Amajoya Soft Liquorice sweets, which were clearly marked on the shelf at R29.99. However, at the till, the price scanned as R31.99. The cashier called the floor supervisor, Sanele, who went to verify the price and confirmed it was indeed R29.99. Despite this, Sanele and the cashier exchanged words about the difficulty of changing the price at the till. Sanele then returned to the aisle and brought back a barcode, which now reflected a price of R34.99. When I questioned this sudden change, he simply stated that the price was R34.99. I pointed out that he had just confirmed the price as R29.99 moments earlier. When I returned to the aisle to retrieve the price tag, I found it had been removed—presumably by Sanele. I found this behavior to be dishonest and unprofessional, and I was left feeling misled and disrespected as a customer. I request that this matter be investigated and that appropriate action be taken to ensure transparency and integrity in your pricing practices. I would appreciate a response regarding the outcome of this complaint. Sincerely, Ebrahim Padia
0 replies
23 months ago
Complaint Durban North
Dear Customer Service, I am writing to lodge a formal complaint about an incident that occurred at your PnP Qualisave North Beach Durban store on 1 June 2024 at approximately 3pm. While checking out at the till, I noticed that a Manhattan wine gum roll was marked at R12.99 but scanned at R13.99. The cashier called the floor manager, Andre Munien, who adjusted the price. When I asked him about the store policy regarding incorrect pricing and whether I qualified for a discount, his reaction was one of surprise and reluctance. It took several attempts to convince him that according to the store policy, I should receive a 50% discount. Frustrated, I admittedly said, "I must tell him how to do his ****** job." Andre then raised his voice in front of other staff and customers, accusing me of swearing at him, which I denied. He continued to repeat his statement and escalated the situation instead of calming it down. His behavior was rude and unprofessional, and he showed a lack of knowledge regarding the store policy and the ability to handle customer queries effectively. I request that this matter be investigated and appropriate action be taken to ensure better customer service in the future. I would appreciate a response regarding the steps that will be taken to address this issue. Thank you for your attention to this matter. Sincerely, Ebrahim
53 replies
28 months ago
Don't keep to their promised time
I ordered and paid for my food 16 hours ahead of time, expecting it to be ready the next morning. However, when I went to pick it up, they had not even begun to prepare it. The manager was impolite and unhelpful. They did not respect the time they promised. The only good thing about this place is the food quality, which is outstanding.
0 replies
41 months ago
Creamline Milk - No Customer Satisfaction Awareness and Assistance
I have purchased 6 cartons x 6 boxes of Creamline full cream milk a couple months ago. Yesterday I noticed the boxes expanding blowing up. Upon closer inspection 5 boxes tore at the seams. There was a terrible smell as though the milk was expired. The best before dates for all the boxes is December. I wrote to their Customer complaints email over a month ago, and they have not responded back. I tried calling their helpline but no answer.
0 replies
41 months ago
Customer Service - Leagues Ahead!
I recently changed a tire at TWT Pinetown. They were unable to source a Bridgestone EcoPia 200 which is what I had on my car. Instead the closest they could get was EcoPia 150. After fitment and alignment, over the next 2 days I noticed my car drifting to the right and had to compensate by keeping my steering turned to the left. This really got me worried. I was dreading going back to TWT with this issue. I thought they would not be willing to correct this issue, and shrug it off by saying that its my responsibility. How wrong I was! I went to the branch, and after explaining the issue, I was told to take my car to the lifts. Andre the manager, noticed that I had two different front tyres Ecopia 150 and Ecopia 200. He explained how this could contribute to the issue. He personally took the car out for a test drive to see the problem for himself. After multiple corrections including realingment, tyre swapping etc. Finally, the issue was significantly reduced. In fact Andre, in his quest for perfection wanted to keep trying different solutions, he was persistent in trying to resolve the issue completely. I had to actually tell him that I am satisfied, and will test drive the car to determine if its fine. After taking the car, I found that the issue was resolved and was happy with the correction. I want to thank Andre and appreciate his time and effort to resolve my issue. I am so pleased by his dedication and persistence. It was an absolute pleasure. With this kind of service, I dont mind paying extra at TWT, instead of going somewhere else thats cheaper, where I would not have gotten this level of customer service. Andre should be acknowledged as a prime example of TWT Customer Service!
0 replies
61 months ago
Insulted and disrespected. Poor customer service
I went back to ROMANS MORNINGSIDE to complain directly about the 12 pizza pies I purchased the previous day having a lack of filling. Since I live 20km away from the store by the time I took my pizzas home, the family were hungry and I could not bring it back to the store to complain. We were all fasting the entire day and this was the only food we had to break our fast with. Even though the quality was sub par we could not wait to drive all the way back to the store and get a replacement then come home again. So today when I spoke to the supervisor, he understood and said he would make it up to me by giving me 8 courtesy pizza pies. I said that I would like the full order of 12. He then called the store manager whom I had to explain everything too again. He said there is nothing he could do because I should have brought it back yesterday. He went on to insult me by saying "how can you eat something that is not right". He continued by using my religion (it's obvious I'm Muslim since I wear a long robe and have a beard) and asking for religious forgiveness of "maaf" and that I should be forgiving because it was the fasting month of Ramadan. I explained that religion has nothing to do with the issue. I'm a customer of his business with a complaint. Instead of taking my complaint seriously he asked me for my religious forgiveness and say their is nothing they can do. He even said he will not honour what the supervisor, Zain, offered me as compensation, 8 pies. This is poor and shocking customer service. I was disrespected and insulted. Not only is the food inconsistent so too is the customer service. I'm at a loss. I loved Romans ever since I was a teenager buying their pizzas from the store in Queen Street Durban, then Overport and now Morningside. But after this experience I am no longer wanting to do so as I feel they don't care about me nor respect me, and the inconsistent quality of food they serve.
53 replies
68 months ago
Disappointing Service
I called a week in advance and asked the receptionist whether they take medical aid. I explained that the funds I have will not cover the consultation, she reassured me that they will put a claim through to my medical aid (Bonitas) and the difference can be made in cash thereafter. I asked whether I need to contact the medical aid, she specifically said that it's not necessary and they will do so. Today, we drove to the doctors’ room (we live 2 hour drive away). Upon arriving, the reception then said that they don’t deal with medical aids directly, and that only I or my GP can get medical aid authorization. I asked the receptionist to allow me the use of their office phone to call my medical aid or doctor to get the necessary authorization, to which she refused. She told me that I can’t use their phone because she needs to “keep the line open”. It's the first time that I've been to a doctors’ room with receptionists who aren't helpful and don't help patients who are not very knowledgeable about these processes and terms. Seems like this practice aims at receiving cash only patients. Their only aim is to get their money with as little effort as possible including not wanting to deal with the medical aid. They are not considerate and do not help or educate patients whom are on medical aid. Receptionists are rude, unfriendly, give patients the wrong info and have a don't care attitude. The doctor in question, whom I have not had any interaction with, should seriously consider the manner in which his staff deal with patients. This is probably the worst experience I have ever had in dealing with a medical practitioner. I will certainly never go to them again, as well as inform friends, family and my GP of this poor service.
0 replies
71 months ago
Makro TV Return - Given the Runaround
Before purchasing a TV we were told by the store TV rep that it has 16GB of memory. When I received it it only has a total of 4GB. Furthermore the backlight distribution was not consistent throughout the screen. For these reasons I decided to log a return with the call centre, the day after I received courier delivery of it. It has now been a week and I have received no response from them. I call the call centre almost everyday and am told things ranging from 1) they are busy processing the courier to fetch, 2) the supervisor will escalate issue with the store, 3) TV does not qualify for a 14 day money back guarantee. This service leaves a lot to be desired and does not inspire much confidence in me as a customer.
105 replies
72 months ago
Discoloured / Colourless Yoghurt
On the 5 May 2020, I purchased Clover Classic Yoghurts Strawberry flavour from my local Pick n Pay. When I opened them up at home, the colour was white and not the usual pink, and it had a thin runny consistency instead of the usual thickness. I believe something is wrong with these. I have taken pictures of this should they require it.
315 replies
78 months ago
Uncooked meat
I purchased the new masala chicken meal from KFC. On the outside it looked and smelled delicious. But on the inside the meat was red and uncooked. I am disappointed by the quality of this meal.
0 replies
Review Distribution
5 Star
7 (26.923076923076923%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (23.076923076923077%)
1 Star
13 (50%)