DC
Dr Cassim Ismail Hansa
Unclaimed Business
DC
Dr Cassim Ismail Hansa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Health & Medical
#14NPS Score
0Unlikely
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Gadifele M
1 reviews | Active since Jan 2020
9 Dec 2022, 10:28
Horrible Service and Unkind Doctor
Dr Rashid Mohamed Cassim, Dr. Cassim R M in Mokopane (015 491 2309), Im not sure if this is the same doctor/Dentist... My Mother(75) who is a beneficiary on my medical aid uses this doctor's services, for the past 6+ if not more, 2 days ago she went for her normal yearly follow up, after the service, she was experiencing pain, which she thought was a normal after cleaning her teeth, however the pain intensified on the 2nd day, it got worse today the 3rd day, she went back to the doctor to check what could be the problem today at 07H30, to which she was told the doctor was not available, he has an appointment at 09h00 outside the doc's room and he will proceed to go to his spiritual gathering and he will only be back after 14h00. So, basically my 75 year old mother who is experiencing intense pain due to the procedure the doctor did is not a priority, this is not considered as an emergency, the same old woman who is a loyal client for couple of years. I am too far from her and I feel helpless, and can not be able to assist her. This don't need any star, just the system won't allow me to post without selecting a rating, you should look at adding "0" Star or something.
Helpful (0)
|Replies (0)GM
Gadifele M
1 reviews | Active since Jan 2020
9 Dec 2022, 10:28
Horrible Service and Unkind Doctor
Dr Rashid Mohamed Cassim, Dr. Cassim R M in Mokopane (015 491 2309), Im not sure if this is the same doctor/Dentist... My Mother(75) who is a beneficiary on my medical aid uses this doctor's services, for the past 6+ if not more, 2 days ago she went for her normal yearly follow up, after the service, she was experiencing pain, which she thought was a normal after cleaning her teeth, however the pain intensified on the 2nd day, it got worse today the 3rd day, she went back to the doctor to check what could be the problem today at 07H30, to which she was told the doctor was not available, he has an appointment at 09h00 outside the doc's room and he will proceed to go to his spiritual gathering and he will only be back after 14h00. So, basically my 75 year old mother who is experiencing intense pain due to the procedure the doctor did is not a priority, this is not considered as an emergency, the same old woman who is a loyal client for couple of years. I am too far from her and I feel helpless, and can not be able to assist her. This don't need any star, just the system won't allow me to post without selecting a rating, you should look at adding "0" Star or something.
0
Replies (0)EP
Ebahim P
1 reviews | Active since Jan 2020
15 Sept 2020, 11:35
Disappointing Service
I called a week in advance and asked the receptionist whether they take medical aid. I explained that the funds I have will not cover the consultation, she reassured me that they will put a claim through to my medical aid (Bonitas) and the difference can be made in cash thereafter. I asked whether I need to contact the medical aid, she specifically said that it's not necessary and they will do so. Today, we drove to the doctors’ room (we live 2 hour drive away). Upon arriving, the reception then said that they don’t deal with medical aids directly, and that only I or my GP can get medical aid authorization. I asked the receptionist to allow me the use of their office phone to call my medical aid or doctor to get the necessary authorization, to which she refused. She told me that I can’t use their phone because she needs to “keep the line open”. It's the first time that I've been to a doctors’ room with receptionists who aren't helpful and don't help patients who are not very knowledgeable about these processes and terms. Seems like this practice aims at receiving cash only patients. Their only aim is to get their money with as little effort as possible including not wanting to deal with the medical aid. They are not considerate and do not help or educate patients whom are on medical aid. Receptionists are rude, unfriendly, give patients the wrong info and have a don't care attitude. The doctor in question, whom I have not had any interaction with, should seriously consider the manner in which his staff deal with patients. This is probably the worst experience I have ever had in dealing with a medical practitioner. I will certainly never go to them again, as well as inform friends, family and my GP of this poor service.
Helpful (0)
|Replies (0)EP
Ebahim P
1 reviews | Active since Jan 2020
15 Sept 2020, 11:35
Disappointing Service
I called a week in advance and asked the receptionist whether they take medical aid. I explained that the funds I have will not cover the consultation, she reassured me that they will put a claim through to my medical aid (Bonitas) and the difference can be made in cash thereafter. I asked whether I need to contact the medical aid, she specifically said that it's not necessary and they will do so. Today, we drove to the doctors’ room (we live 2 hour drive away). Upon arriving, the reception then said that they don’t deal with medical aids directly, and that only I or my GP can get medical aid authorization. I asked the receptionist to allow me the use of their office phone to call my medical aid or doctor to get the necessary authorization, to which she refused. She told me that I can’t use their phone because she needs to “keep the line open”. It's the first time that I've been to a doctors’ room with receptionists who aren't helpful and don't help patients who are not very knowledgeable about these processes and terms. Seems like this practice aims at receiving cash only patients. Their only aim is to get their money with as little effort as possible including not wanting to deal with the medical aid. They are not considerate and do not help or educate patients whom are on medical aid. Receptionists are rude, unfriendly, give patients the wrong info and have a don't care attitude. The doctor in question, whom I have not had any interaction with, should seriously consider the manner in which his staff deal with patients. This is probably the worst experience I have ever had in dealing with a medical practitioner. I will certainly never go to them again, as well as inform friends, family and my GP of this poor service.
0
Replies (0)