Bad Customer Service

Had the worst customer service.

On the 26 August I went to do my monthly grocery at the store,when it was my turn to be assisted I greeted the cashier (Keikantseng Mabusela) who then didn’t even acknowledge me.She was busy in conversation with her parker,making all sort of bad comments about management infront of me.I then asked for cash back but she didn’t respond again,me being frustrated with her attitude I asked if she heard me and she said yes with attitude.

She asked me to insert my card for payment,but I noticed that some of my staff were left behind.When I asked why she didn’t till then ,she answered again with attitude,and I code”gadi till sesi ke etseng nna”meaning “ she can’t till them because they not scanning.I then told her I’m not leaving with my Epimex soap,and it’s not my problem they not scanning.

If you guys look at the camera,she left me there after her cash up even after telling her I’m not leaving without my items.She told me to call the manager myself and walked out on me.

Keikantseng really need to be trained again so that she can understand what is customer service.Its simple ,if she’s tired of serving us she must just quit her Job ,also I demand an apology from her because I feel so disrespected.Especially the way I started with my respect

Her manager Seun gave me the best service,after he stepped in.unfortunately he is not the one who is on floor everyday,Ms Mabusela is the face of the store she really needs training.