CC
Chery Centurion
Unclaimed Business
CC
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLE
Lean E
1 reviews | Active since Jan 2020
28 Jan 2026, 08:21
********** service
I took my Omoda in for a service yesterday (27 January 2026) and I am extremely dissatisfied with the service I was given. I exclaimed two concerns that I needed looked at and fixed as the car was going in for service which was a twisted seatbelt and the apply carplay in the car was not working. I was told that it will most definitely be sorted out however neither one of the problems was resolved. I phoned in this morning to share my frustration with the work not being done whereby a lady told me she will be following up with the workshop manager and call me back with a solution to the obvious problem. I ended up fixing both problems myself and have not heard a word back from them since this morning. SERVICE WAS ATTROCIOUS AND I WILL NOT BE RECOMMENDING THIS SERVICE CENTER TO ANYONE, EVER!!!!
Helpful (0)
|Replies (0)LE
Lean E
1 reviews | Active since Jan 2020
28 Jan 2026, 08:21
********** service
I took my Omoda in for a service yesterday (27 January 2026) and I am extremely dissatisfied with the service I was given. I exclaimed two concerns that I needed looked at and fixed as the car was going in for service which was a twisted seatbelt and the apply carplay in the car was not working. I was told that it will most definitely be sorted out however neither one of the problems was resolved. I phoned in this morning to share my frustration with the work not being done whereby a lady told me she will be following up with the workshop manager and call me back with a solution to the obvious problem. I ended up fixing both problems myself and have not heard a word back from them since this morning. SERVICE WAS ATTROCIOUS AND I WILL NOT BE RECOMMENDING THIS SERVICE CENTER TO ANYONE, EVER!!!!
0
Replies (0)LK
Lucky K
1 reviews | Active since Jan 2020
10 Dec 2025, 10:09
Horrific Service at Chery Centurion
Worst service I've ever experienced. The manager Hanko Pienaar could care less as to the service they give to their customers. He does not answer/return calls. I have since sent the below communication, no response AT ALL. Dear Chery Centurion Management, I am writing this email with great urgency and extreme disappointment regarding the unacceptable level of service I have received. I brought my vehicle in for a service on Wednesday last week, and the arrangement was clear: Group1 Stellenbosch, where I originally purchased my vehicle, would cover the cost of my 60,000 km service. Group1 Stellenbosch sent Chery Centurion the required documents to complete, sign, and return to them in order for the payment to be released. Despite multiple calls, the matter has been unreasonably delayed, and I have yet to receive any concrete update or explanation. On Monday, 08 December 2025, after leaving numerous messages requesting feedback for planning purposes, I managed to speak with Thandi, who informed me that she and her manager had spoken to your Accounts Person and were told that the completed documents had been sent to Group1 Stellenbosch. However, upon contacting Group1 Stellenbosch to confirm receipt, I was informed that no documentation has been received from Chery Centurion. It has now been one full week without my vehicle, and the lack of communication and accountability from your side is simply unacceptable. No one has contacted me to explain: • Why the documents have not been submitted, • What the holdup is, or • When this matter will be resolved. This delay is now directly preventing me from receiving my vehicle, and I cannot continue to be inconvenienced due to internal inefficiencies. I am formally escalating this matter. If this issue is not resolved immediately, I will be involving my legal representative to intervene. This situation is unreasonable, and I cannot be expected to wait indefinitely due to administrative negligence. I am requesting , and expecting, that: 1. The required documents are completed and sent to Group1 Stellenbosch today without fail, and 2. I receive confirmation and communication from your team urgently, with a clear explanation of what caused this delay. I expect to collect my vehicle today and urge you to treat this matter with the seriousness it deserves. I have cc’d Group1 Stellenbosch on this email for full visibility of the delay and holdup caused by Chery Centurion. I look forward to your immediate response.
Helpful (0)
|Replies (0)LK
Lucky K
1 reviews | Active since Jan 2020
10 Dec 2025, 10:09
Horrific Service at Chery Centurion
Worst service I've ever experienced. The manager Hanko Pienaar could care less as to the service they give to their customers. He does not answer/return calls. I have since sent the below communication, no response AT ALL. Dear Chery Centurion Management, I am writing this email with great urgency and extreme disappointment regarding the unacceptable level of service I have received. I brought my vehicle in for a service on Wednesday last week, and the arrangement was clear: Group1 Stellenbosch, where I originally purchased my vehicle, would cover the cost of my 60,000 km service. Group1 Stellenbosch sent Chery Centurion the required documents to complete, sign, and return to them in order for the payment to be released. Despite multiple calls, the matter has been unreasonably delayed, and I have yet to receive any concrete update or explanation. On Monday, 08 December 2025, after leaving numerous messages requesting feedback for planning purposes, I managed to speak with Thandi, who informed me that she and her manager had spoken to your Accounts Person and were told that the completed documents had been sent to Group1 Stellenbosch. However, upon contacting Group1 Stellenbosch to confirm receipt, I was informed that no documentation has been received from Chery Centurion. It has now been one full week without my vehicle, and the lack of communication and accountability from your side is simply unacceptable. No one has contacted me to explain: • Why the documents have not been submitted, • What the holdup is, or • When this matter will be resolved. This delay is now directly preventing me from receiving my vehicle, and I cannot continue to be inconvenienced due to internal inefficiencies. I am formally escalating this matter. If this issue is not resolved immediately, I will be involving my legal representative to intervene. This situation is unreasonable, and I cannot be expected to wait indefinitely due to administrative negligence. I am requesting , and expecting, that: 1. The required documents are completed and sent to Group1 Stellenbosch today without fail, and 2. I receive confirmation and communication from your team urgently, with a clear explanation of what caused this delay. I expect to collect my vehicle today and urge you to treat this matter with the seriousness it deserves. I have cc’d Group1 Stellenbosch on this email for full visibility of the delay and holdup caused by Chery Centurion. I look forward to your immediate response.
0
Replies (0)RB
TG
Tabetha G
1 reviews | Active since Jan 2020
28 Oct 2024, 05:11
Chery Centurion - Best experience ever
Thank you Chery Centurion for the best customer experience. Fair and easy trade ins. Great specials and finance assistance. All completely hassle free! A special shout-out to Percy and his team for their efficiency and kindness. They truly do put the customer first.
Helpful (0)
|Replies (0)TG
Tabetha G
1 reviews | Active since Jan 2020
28 Oct 2024, 05:11
Chery Centurion - Best experience ever
Thank you Chery Centurion for the best customer experience. Fair and easy trade ins. Great specials and finance assistance. All completely hassle free! A special shout-out to Percy and his team for their efficiency and kindness. They truly do put the customer first.
0
Replies (0)