LK
Lucky K
Active since Oct 2022
3
Reviews
0
Industries
Reviews
3 reviews4 months ago
********** Service at Chery Centurion and their Consultant THANDI
Worst service I've ever experienced. The manager Hanko Pienaar could care less as to the service they give to their customers. He does not answer/return calls. I have since sent the below communication, no response AT ALL. Dear Chery Centurion Management, I am writing this email with great urgency and extreme disappointment regarding the unacceptable level of service I have received. I brought my vehicle in for a service on Wednesday last week, and the arrangement was clear: Group1 Stellenbosch, where I originally purchased my vehicle, would cover the cost of my 60,000 km service. Group1 Stellenbosch sent Chery Centurion the required documents to complete, sign, and return to them in order for the payment to be released. Despite multiple calls, the matter has been unreasonably delayed, and I have yet to receive any concrete update or explanation. On Monday, 08 December 2025, after leaving numerous messages requesting feedback for planning purposes, I managed to speak with Thandi, who informed me that she and her manager had spoken to your Accounts Person and were told that the completed documents had been sent to Group1 Stellenbosch. However, upon contacting Group1 Stellenbosch to confirm receipt, I was informed that no documentation has been received from Chery Centurion. It has now been one full week without my vehicle, and the lack of communication and accountability from your side is simply unacceptable. No one has contacted me to explain: • Why the documents have not been submitted, • What the holdup is, or • When this matter will be resolved. This delay is now directly preventing me from receiving my vehicle, and I cannot continue to be inconvenienced due to internal inefficiencies. I am formally escalating this matter. If this issue is not resolved immediately, I will be involving my legal representative to intervene. This situation is unreasonable, and I cannot be expected to wait indefinitely due to administrative negligence. I am requesting , and expecting, that: 1. The required documents are completed and sent to Group1 Stellenbosch today without fail, and 2. I receive confirmation and communication from your team urgently, with a clear explanation of what caused this delay. I expect to collect my vehicle today and urge you to treat this matter with the seriousness it deserves. I have cc’d Group1 Stellenbosch on this email for full visibility of the delay and holdup caused by Chery Centurion. I look forward to your immediate response.
0 replies
4 months ago
Horrific Service at Chery Centurion
Worst service I've ever experienced. The manager Hanko Pienaar could care less as to the service they give to their customers. He does not answer/return calls. I have since sent the below communication, no response AT ALL. Dear Chery Centurion Management, I am writing this email with great urgency and extreme disappointment regarding the unacceptable level of service I have received. I brought my vehicle in for a service on Wednesday last week, and the arrangement was clear: Group1 Stellenbosch, where I originally purchased my vehicle, would cover the cost of my 60,000 km service. Group1 Stellenbosch sent Chery Centurion the required documents to complete, sign, and return to them in order for the payment to be released. Despite multiple calls, the matter has been unreasonably delayed, and I have yet to receive any concrete update or explanation. On Monday, 08 December 2025, after leaving numerous messages requesting feedback for planning purposes, I managed to speak with Thandi, who informed me that she and her manager had spoken to your Accounts Person and were told that the completed documents had been sent to Group1 Stellenbosch. However, upon contacting Group1 Stellenbosch to confirm receipt, I was informed that no documentation has been received from Chery Centurion. It has now been one full week without my vehicle, and the lack of communication and accountability from your side is simply unacceptable. No one has contacted me to explain: • Why the documents have not been submitted, • What the holdup is, or • When this matter will be resolved. This delay is now directly preventing me from receiving my vehicle, and I cannot continue to be inconvenienced due to internal inefficiencies. I am formally escalating this matter. If this issue is not resolved immediately, I will be involving my legal representative to intervene. This situation is unreasonable, and I cannot be expected to wait indefinitely due to administrative negligence. I am requesting , and expecting, that: 1. The required documents are completed and sent to Group1 Stellenbosch today without fail, and 2. I receive confirmation and communication from your team urgently, with a clear explanation of what caused this delay. I expect to collect my vehicle today and urge you to treat this matter with the seriousness it deserves. I have cc’d Group1 Stellenbosch on this email for full visibility of the delay and holdup caused by Chery Centurion. I look forward to your immediate response.
0 replies
42 months ago
GAME STORE MENLYN - HORRIFIC SERVICE
I bought a Hisense toploader washing machine from Game Stores in Menlyn in FEB 2022. My nightmare began when I contacted Game stores as the machine is still under warranty. The washing machine is faulty and makes loud strange sounds. I spoke to a gentleman by the name of KAGISO THAPE who assured me that they would contact Hisense technicians and arrange for them to come solve the problem and I was told the turnaround time would be 72hrs(Which is quite reasonable). I sent them copies of ALL the documents that they needed. Today it is day number eight(8), no one has contacted me. Instead, I am the one contacting GAME STORES on a daily basis after the 72hrs had passed...only to be told by VICTOR that the person I spoke to when I logged the claim is on leave a nd that there is no record of my claim. I remained calm and requested that they log another claim for me...There is no communication non-whatsoever from GAME. I contacted GAME...AGAIN, only to be met by a DO NOT CARE attitude from the staff (mind you at this point I am trying to be calm) as all I want is for my query to be resolved. After staying on the line waiting to be assisted, I was told to contact Hisense directly (which I did). Hisense told me that Game stores need to contact them, and not me. When I contact Game AGAIN, I am still not being assisted. I AM NOW AT MY WITS END... Does Game not care at ALL about their customers ? Is it a norm for them to sell faulty products to their consumers and refuse to take accountability ? What exactly is it that I paid for ? This has been the most horrific customer service experience. I would strongly advise other consumers to consider alternative competitors when shopping, otherwise they might just find themselves in the same position I'm in Today. They just do not care. I am not expecting any communication/assistance from them after this review either.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
3 (100%)