Horrific Service at Chery Centurion

Worst service I've ever experienced. The manager Hanko Pienaar could care less as to the service they give to their customers. He does not answer/return calls. I have since sent the below communication, no response AT ALL. Dear Chery Centurion Management, I am writing this email with great urgency and extreme disappointment regarding the unacceptable level of service I have received. I brought my vehicle in for a service on Wednesday last week, and the arrangement was clear: Group1 Stellenbosch, where I originally purchased my vehicle, would cover the cost of my 60,000 km service. Group1 Stellenbosch sent Chery Centurion the required documents to complete, sign, and return to them in order for the payment to be released. Despite multiple calls, the matter has been unreasonably delayed, and I have yet to receive any concrete update or explanation. On Monday, 08 December 2025, after leaving numerous messages requesting feedback for planning purposes, I managed to speak with Thandi, who informed me that she and her manager had spoken to your Accounts Person and were told that the completed documents had been sent to Group1 Stellenbosch. However, upon contacting Group1 Stellenbosch to confirm receipt, I was informed that no documentation has been received from Chery Centurion. It has now been one full week without my vehicle, and the lack of communication and accountability from your side is simply unacceptable. No one has contacted me to explain: • Why the documents have not been submitted, • What the holdup is, or • When this matter will be resolved. This delay is now directly preventing me from receiving my vehicle, and I cannot continue to be inconvenienced due to internal inefficiencies. I am formally escalating this matter. If this issue is not resolved immediately, I will be involving my legal representative to intervene. This situation is unreasonable, and I cannot be expected to wait indefinitely due to administrative negligence. I am requesting , and expecting, that: 1. The required documents are completed and sent to Group1 Stellenbosch today without fail, and 2. I receive confirmation and communication from your team urgently, with a clear explanation of what caused this delay. I expect to collect my vehicle today and urge you to treat this matter with the seriousness it deserves. I have cc’d Group1 Stellenbosch on this email for full visibility of the delay and holdup caused by Chery Centurion. I look forward to your immediate response.