Chery Northcliff
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Chery Northcliff is consistently praised for warm, welcoming staff, smooth purchase journeys, and named consultants who go the extra mile. Customers highlight efficient sales processes, knowledgeable agents, and hospitable reception. A small but serious minority report after-sales breakdowns, courtesy car shortages, and unresolved warranty issues, particularly around service and communication once the sale is concluded.
Replied to 60% of negative reviews
Reply time on negative reviews: 166h 32m
TrustIndex
7.5
Ranking
#4
in Repairs & Service
Reply Time
37h 55m
NPS Score
76
Recommended: Very Likely
Replied to 60% of negative reviews
Reply time on negative reviews: 166h 32m
Jun '25 - May '26
Based on recent customer reviews, Chery Northcliff is consistently praised for warm, welcoming staff, smooth purchase journeys, and named consultants who go the extra mile. Customers highlight efficient sales processes, knowledgeable agents, and hospitable reception. A small but serious minority report after-sales breakdowns, courtesy car shortages, and unresolved warranty issues, particularly around service and communication once the sale is concluded.
Chery Northcliff's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Staff Professionalism (4.7) is the standout strength. Customers repeatedly name consultants like AK, Thulani, Sandiso, Andrew, Mondli, Richard, Phindi, and Mo, describing them as patient, knowledgeable, and genuinely invested in delivering an exceptional customer experience.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am extremely disappointed with my experience at Chery Northcliff. I responded to an adverti*****t for a new Chery Tiggo, expecting transparent and professional service. Instead, I was met with misleading information and empty promises from the sales representative, Richard. Commitments were made that were simply not honoured, which raises serious concerns about the dealership’s integrity and business practices. This type of conduct is unacceptable and may constitute a violation of the Consumer Protection Act (Act 68 of 2008), particularly in terms of misleading representations and unfair business practices. As a customer, I expect honesty, transparency, and professionalism — none of which were delivered in this case. I strongly caution potential buyers to think twice before engaging with this dealership. I will be escalating this matter further if it is not addressed properly. Disappointed and unacceptable experience.
1 reviews | Active since Jan 2020
I am extremely disappointed with my experience at Chery Northcliff. I responded to an adverti*****t for a new Chery Tiggo, expecting transparent and professional service. Instead, I was met with misleading information and empty promises from the sales representative, Richard. Commitments were made that were simply not honoured, which raises serious concerns about the dealership’s integrity and business practices. This type of conduct is unacceptable and may constitute a violation of the Consumer Protection Act (Act 68 of 2008), particularly in terms of misleading representations and unfair business practices. As a customer, I expect honesty, transparency, and professionalism — none of which were delivered in this case. I strongly caution potential buyers to think twice before engaging with this dealership. I will be escalating this matter further if it is not addressed properly. Disappointed and unacceptable experience.
1 reviews | Active since Jan 2020
Friendly, extremely helpful, one of the most pleasant dealership teams i have experienced. Kind and caring one one care with great efficiency
1 reviews | Active since Jan 2020
Friendly, extremely helpful, one of the most pleasant dealership teams i have experienced. Kind and caring one one care with great efficiency
1 reviews | Active since Jan 2020
Chery Northcliff over charges for work that is not even necessary. I was having trouble with my car starting intermittently. They did not even look at my car, they just said it's definitely the battery - wanted to charge R4000 for a battery. I rather took my car to battery centre, where they tested the battery and it was 100% fine. Bosch service centre then said they would look at my key as this could be the problem - turned out there was an issue with the key which Bosch service centre fixed. At the same time, Chery wanted to charge R800 to fix my break lights. Bosch service centre fixed them at no cost at all, all I had to do was provide the globes. Highly disappointed in Chery!!
1 reviews | Active since Jan 2020
Chery Northcliff over charges for work that is not even necessary. I was having trouble with my car starting intermittently. They did not even look at my car, they just said it's definitely the battery - wanted to charge R4000 for a battery. I rather took my car to battery centre, where they tested the battery and it was 100% fine. Bosch service centre then said they would look at my key as this could be the problem - turned out there was an issue with the key which Bosch service centre fixed. At the same time, Chery wanted to charge R800 to fix my break lights. Bosch service centre fixed them at no cost at all, all I had to do was provide the globes. Highly disappointed in Chery!!
1 reviews | Active since Jan 2020
I had an absolutely amazing experience purchasing my very first car, and it’s all thanks to the outstanding service I received from the sales consultant Koketso Thabethe ,From the moment I walked in, they made me feel comfortable, informed, and genuinely valued as a customer. Thanks for the amazing experience !!!!
1 reviews | Active since Jan 2020
I had an absolutely amazing experience purchasing my very first car, and it’s all thanks to the outstanding service I received from the sales consultant Koketso Thabethe ,From the moment I walked in, they made me feel comfortable, informed, and genuinely valued as a customer. Thanks for the amazing experience !!!!
1 reviews | Active since Jan 2020
Chery Northcliff and Thelo who sold me my vehicle were the absolute best! Speedy, efficient, helpful and friendly. Would highly recommend
1 reviews | Active since Jan 2020
Chery Northcliff and Thelo who sold me my vehicle were the absolute best! Speedy, efficient, helpful and friendly. Would highly recommend
The most common complaint about Chery Northcliff, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Vehicle Quality & Reliability (3.8) is mostly positive, with customers praising new vehicles, but isolated reports describe electronic faults on near-new cars and unresolved sunroof warranty claims dragging on for months, denting confidence in product support.
Chery Northcliff scores 4.5 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4.7); their weakest is Communication (4.3). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Chery Northcliff has a TrustIndex of 7.5 out of 10 on Hellopeter, based on 237 reviews in the last 12 months. They reply to 60% of negative reviews, typically within 166 hours 32 min. Hellopeter has tracked Chery Northcliff across 368 total reviews. How is the TrustIndex calculated? →