Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Chery Sandton delivers an overwhelmingly positive customer experience, particularly in staff professionalism and the sales journey. Customers consistently praise named sales consultants for patience, attentiveness, and creating a welcoming atmosphere. The dealership scores strongly across Staff Professionalism (4.7), Sales & Purchase Experience (4.5), and Communication & Aftercare (4.4), though isolated but serious complaints about vehicle defects and post-sale service neglect highlight areas requiring attention.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual staff members like Rikesh, Caroline, James, and Wandile as patient, friendly, knowledgeable, and genuinely invested. The welcoming atmosphere extends from receptionists to finance staff.
Replied to 100% of negative reviews
Typically takes less than 71 hours 32 min to reply
TrustIndex
7.3
Score
Ranking
#20
in Automotive
Avg Reply
7.5
Hours
NPS Score
72
Recommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 71 hours 32 min to reply
May '25 - Apr '26
Recent reviews (158)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Disgraceful Service
The service has been absolutely terrible. Not only did I struggle for 3 days just to book a service, they tell me they don't have an account with the place I have an extended maintenance plan with. No concern with assisting only that it's my problem now. Your service is disgraceful to say the least. After waiting for 3 hours and continuous follow up calls I'm still unable to collect my car.
1 reviews | Active since Jan 2020
Disgraceful Service
The service has been absolutely terrible. Not only did I struggle for 3 days just to book a service, they tell me they don't have an account with the place I have an extended maintenance plan with. No concern with assisting only that it's my problem now. Your service is disgraceful to say the least. After waiting for 3 hours and continuous follow up calls I'm still unable to collect my car.
1 reviews | Active since Jan 2020
Rikesh was an efficient and friendly salesperson, who was patient and understood my needs as a customer
Rikesh was an efficient and friendly salesperson, who was patient and understood my needs as a customer. Very happy