Dissatisfied

I ordered from this food chain in Randfontein yesterday, the phone line was so bad that I had to repeat everything about 3 to 4 times. The person who had to deliver the food phoned to confirm my address which was taken down incorrectly. I waited for over an hour and then he phoned again to confirm the street number. By the time my food arrived it was ice cold. I was so disappointed, really guys was that the best you can do?