Active since Jun 2019
Thank you Dotsure for turning a bad experience with my pet into a no worry financial situation. I claimed yesterday and today my claim was approved. I'm so thankful as this was my first claim ever for anything in my life and it was a breeze ⭐⭐⭐⭐⭐
The customer service at this Romans is terrible. When I entered the store I wasn't even acknowledged or greeted. The staff were talking to each other and I was just standing there waiting. They never look you in the eye or thank you at all. I ordered food and left the store because they take forever and when I returned to collect my order I came in with my cash slip and it was like I wasn't even there, after waiting for a while my order was given to me. The food quality is good make no mistake but the customer service is terrible. I've been a customer of theirs for many years but I've had enough. I've ordered over the phone a few times and 35 or 40 minutes later when I arrive the food wasn't ready. There's a contact number of the manager on the wall but when I call the number there's no answer.
I ordered something from China on 12 September 2022 (they ship within 24 hours) it arrived in SA on 27 September 2022. The JIMC hasn't checked it in yet so I'm still waiting for it, why does it take so long? 😡 I ordered from the same company before and it took 31 days from the order date till the day I received it at the post office, now nothing is happening. I track the parcel every day and it still shows "on route" I also call the post office to track it for me on a regular basis. I don't know what to do I feel so disappointed, nobody can really tell me what's going on. I'm too scared to order anything again a specially if it has to be send by the SA post office.
Jaen Boshoff was so friendly and very accommodating. Thank you dotsure
I booked online for movie tickets yesterday and after the payment went through it showed something went wrong so I phoned and talked to a lady and she advised us to come there earlier so the problem could be resolved. When we arrived there we spoke to a arrogant white guy who told us that there's no woman working there and there's only two men managers on duty. He checked on the computer under the name we booked and found nothing so we had to pay again, now my question is where is the first payment?? When will I receive my reversed funds and will I receive it?? NOT HAPPY AT ALL 🤬🤬🤬
Here I go again with Rain and more negativity. Good grief the reception is terrible and there's no way of contacting them either by calling or on their website or email, there's no response whatsoever. We recently upgraded to the 24/7 deal and now it's if the reception (signal) is even worse. When Rain started in SA I was the first person to tell everyone how good Rain is and for the price you can't get better, what a big mistake I made. Today I will discourage anyone from taking Rain as their provider. I guess that's how we learn, by making mistakes. So if you can afford it, go for something else don't commit to Rain. Luckily we are on a month to month basis so we can cancel at any time.
Internet has very slow speeds and when you try to contact them the queues are so long that no one ever answers, same with the online chat... Everything takes forever. We have decided to upgrade from the R250 package with hopes of improved service but with no success... On the website you select the upgrade option and then a pop-up message appears stating that the changes will take affect immediately but when you proceed you get an error message stating that you can't upgrade because a cancelation was requested but displays someone elses number.... Nothing ever works right!
I ordered from this food chain in Randfontein yesterday, the phone line was so bad that I had to repeat everything about 3 to 4 times. The person who had to deliver the food phoned to confirm my address which was taken down incorrectly. I waited for over an hour and then he phoned again to confirm the street number. By the time my food arrived it was ice cold. I was so disappointed, really guys was that the best you can do?
Thank you for your cooperation Jason, much appreciated
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