SC
Silverstar Casino
Claimed Business
SC
Silverstar Casino
Claimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-20
Recommended: Unlikely
Review Distribution
1.6|7 Reviews
May '25 - Apr '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About Silverstar Casino
Silverstar Casino has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Silverstar Casino across 115 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAJ
Ashmilla J
1 reviews | Active since Jan 2020
7 Jan 2026, 18:52
TERRIBLE FOOD
The spur at Silverstar is becoming terrible. The food is always a problem, by thus I mean it is overcooked or tasteless. Every time I come to this spur I am always having a problem. The management and chefs definitely need training.
Helpful (0)
|Replies (0)AJ
Ashmilla J
1 reviews | Active since Jan 2020
7 Jan 2026, 18:52
TERRIBLE FOOD
The spur at Silverstar is becoming terrible. The food is always a problem, by thus I mean it is overcooked or tasteless. Every time I come to this spur I am always having a problem. The management and chefs definitely need training.
0
Replies (0)MO
Miemie O
1 reviews | Active since Jan 2020
31 Dec 2025, 03:52
Is Silverstar wheelchair ♿️ friendly 🤔
1. Silverstar is not very wheelchair friendly, we phone to found out if the bowling area is and they assure us that it is when we came there it is so W/F that I had to face 3 big steps, there goes a family come together not happing. Then we come to the disabled toilets it is so small that the wheelchair and the helper cannot fit. The handel at the back is a waste it does not help and then the handel on the left side is there but no use to help. Some of the restaurants is also not W/F because there is no space for a wheelchair at the tables. At Spur the 1/11/2025 they lady say it is not W/F and 30/12/2025 we went there and ask a very friendly gentleman if we can make a plan and see if it is possible he went out of his way move chairs and tables so we can have a place to eat something. I must say he need a bonus for going out of his way to help us, unfortunately I cannot remember his name.
Helpful (0)
|Replies (0)MO
Miemie O
1 reviews | Active since Jan 2020
31 Dec 2025, 03:52
Is Silverstar wheelchair ♿️ friendly 🤔
1. Silverstar is not very wheelchair friendly, we phone to found out if the bowling area is and they assure us that it is when we came there it is so W/F that I had to face 3 big steps, there goes a family come together not happing. Then we come to the disabled toilets it is so small that the wheelchair and the helper cannot fit. The handel at the back is a waste it does not help and then the handel on the left side is there but no use to help. Some of the restaurants is also not W/F because there is no space for a wheelchair at the tables. At Spur the 1/11/2025 they lady say it is not W/F and 30/12/2025 we went there and ask a very friendly gentleman if we can make a plan and see if it is possible he went out of his way move chairs and tables so we can have a place to eat something. I must say he need a bonus for going out of his way to help us, unfortunately I cannot remember his name.
0
Replies (0)MH
Mahomed H
1 reviews | Active since Jan 2020
5 Nov 2025, 11:17
Player Alert: Faulty Slot Machines at Silver Star Casino
I’d like to share my recent experience at Silver Star Casino so that other players are aware and can protect themselves. Last month, I played on a few slot machines and appeared to win what looked like a mystery payout. A few weeks later, I was surprised to receive a call from a casino representative, Josef, who informed me that the payout was apparently not mine — they claimed it was another player’s winnings that had not been cashed out due to a machine fault. According to the casino’s investigator, the previous player’s session had been terminated, and when I started playing, the machine incorrectly credited me with their payout. This was the first time I had ever heard of a faulty slot machine being in play on the casino floor. I requested to view the surveillance footage and to understand exactly how this error occurred. Unfortunately, the casino has not taken responsibility for the situation, and staff members Koketso and Koketsi were unable to assist with viewing the footage. Instead, they demanded repayment and blocked my player card several times, which I feel is highly unprofessional and *********. I’m sharing this to raise awareness among other players: please be cautious when using slot machines, and don’t hesitate to ask for clear explanations if something doesn’t seem right. Casinos should ensure that all machines in use are functioning properly and that players are treated fairly when technical issues occur.
Helpful (0)
|Replies (0)MH
Mahomed H
1 reviews | Active since Jan 2020
5 Nov 2025, 11:17
Player Alert: Faulty Slot Machines at Silver Star Casino
I’d like to share my recent experience at Silver Star Casino so that other players are aware and can protect themselves. Last month, I played on a few slot machines and appeared to win what looked like a mystery payout. A few weeks later, I was surprised to receive a call from a casino representative, Josef, who informed me that the payout was apparently not mine — they claimed it was another player’s winnings that had not been cashed out due to a machine fault. According to the casino’s investigator, the previous player’s session had been terminated, and when I started playing, the machine incorrectly credited me with their payout. This was the first time I had ever heard of a faulty slot machine being in play on the casino floor. I requested to view the surveillance footage and to understand exactly how this error occurred. Unfortunately, the casino has not taken responsibility for the situation, and staff members Koketso and Koketsi were unable to assist with viewing the footage. Instead, they demanded repayment and blocked my player card several times, which I feel is highly unprofessional and *********. I’m sharing this to raise awareness among other players: please be cautious when using slot machines, and don’t hesitate to ask for clear explanations if something doesn’t seem right. Casinos should ensure that all machines in use are functioning properly and that players are treated fairly when technical issues occur.
0
Replies (0)TJ
Themba J
1 reviews | Active since Jan 2020
9 Oct 2025, 07:56
Great
We went there to watch the event Night with Zonke, Ntando and David Mashabela. The venue is well managed and great security, friendly staff from the first gate and safety of guests is never compromised but at the same time the environment makes you feel home
Helpful (0)
|Replies (0)TJ
Themba J
1 reviews | Active since Jan 2020
9 Oct 2025, 07:56
Great
We went there to watch the event Night with Zonke, Ntando and David Mashabela. The venue is well managed and great security, friendly staff from the first gate and safety of guests is never compromised but at the same time the environment makes you feel home
0
Replies (0)SC
Saniel C
1 reviews | Active since Jan 2020
29 Aug 2025, 11:44
****** staff corne breedt
Chris du toit as a ceo of a big firm you have zero level of feedbacks and complaints response I made a complaint at one of your branches emerald resort and what a bad experience it was dealt with your ****** staff member corne breedt that even other staff fear this is a bad image for you guys I am still waiting for a call 073 876 0894 I will highlight this on all my platforms.
Helpful (0)
|Replies (0)SC
Saniel C
1 reviews | Active since Jan 2020
29 Aug 2025, 11:44
****** staff corne breedt
Chris du toit as a ceo of a big firm you have zero level of feedbacks and complaints response I made a complaint at one of your branches emerald resort and what a bad experience it was dealt with your ****** staff member corne breedt that even other staff fear this is a bad image for you guys I am still waiting for a call 073 876 0894 I will highlight this on all my platforms.
0
Replies (0)NA
JB
Jacques B
1 reviews | Active since Jan 2020
29 May 2025, 06:13
Useless place - gone down the drain.
I used to frequent this casino a lot more and scaled down. I was downgraded from my Black Diamond status to a "Jack" - why - because spending all this money to obtain a black diamond card - my biggest win was R5000 - now I go just once a week and guess what: it still is not paying anything. I bet R5 a spin mostly and R1000 is always gone in a matter of minutes. This place is ******* and previously when you used to play the slots you would here the machines play the jackpot songs that play during "mini-jackpot" and jackpot pay-outs. You don't hear this anymore - ever - I have personally not had a song in months. You go in - spend R1000 to R2000 per visit - you are only there for 30 minutes then your money is gone and you can't even collect points because you loose so quickly. I want to start taking videos and posting this place on Tiktok on how quickly you just loose. I wish someone will take you to court. And FYI - your old black diamond customer that spent thousands of rands at your rent paying restaurants - I've stopped going, because you also don't pay on Friday nights either. I dare anyone to walk the floor there - less than 2% of people are winning anything - everyone just complaining. Machines that are *** and have taken tens of thousands, maybe over hundreds of thousands. 1) The worst being the tiger machines on either side of the entrances inside the Prive 2) The coin collector on Smoking - it ****ing definitely only collects all your coins and then some and then 3) the Triple Nutty jackpot R1 machines. I have spinned millions of times on those and never gotten a decent return. 4) the 50 cent machines outside prive - they used to be stunning - paying a jackpot every week -now they just take your money and not give anything!! Even if you take my money - at least let me play a bit, isn't it your motto to entertain? there is ****-all entertaining just putting money in a machine and in 5 minutes its gone. Also - stop this **** where you have draws and lucky wins and your stage and spin to wins etc. We are paying for this. Rather let your machines pay more!
Helpful (0)
|Replies (0)JB
Jacques B
1 reviews | Active since Jan 2020
29 May 2025, 06:13
Useless place - gone down the drain.
I used to frequent this casino a lot more and scaled down. I was downgraded from my Black Diamond status to a "Jack" - why - because spending all this money to obtain a black diamond card - my biggest win was R5000 - now I go just once a week and guess what: it still is not paying anything. I bet R5 a spin mostly and R1000 is always gone in a matter of minutes. This place is ******* and previously when you used to play the slots you would here the machines play the jackpot songs that play during "mini-jackpot" and jackpot pay-outs. You don't hear this anymore - ever - I have personally not had a song in months. You go in - spend R1000 to R2000 per visit - you are only there for 30 minutes then your money is gone and you can't even collect points because you loose so quickly. I want to start taking videos and posting this place on Tiktok on how quickly you just loose. I wish someone will take you to court. And FYI - your old black diamond customer that spent thousands of rands at your rent paying restaurants - I've stopped going, because you also don't pay on Friday nights either. I dare anyone to walk the floor there - less than 2% of people are winning anything - everyone just complaining. Machines that are *** and have taken tens of thousands, maybe over hundreds of thousands. 1) The worst being the tiger machines on either side of the entrances inside the Prive 2) The coin collector on Smoking - it ****ing definitely only collects all your coins and then some and then 3) the Triple Nutty jackpot R1 machines. I have spinned millions of times on those and never gotten a decent return. 4) the 50 cent machines outside prive - they used to be stunning - paying a jackpot every week -now they just take your money and not give anything!! Even if you take my money - at least let me play a bit, isn't it your motto to entertain? there is ****-all entertaining just putting money in a machine and in 5 minutes its gone. Also - stop this **** where you have draws and lucky wins and your stage and spin to wins etc. We are paying for this. Rather let your machines pay more!
0
Replies (0)VC
Valentia C
1 reviews | Active since Jan 2020
13 Mar 2025, 04:29
My worst Experience with Billy G Silverstar Casino
My Worst Experience with Billy G Silverstar Casino In early January, I was planning my daughter’s 21st birthday celebration. My third daughter suggested Billy G at Silverstar Casino, as she had previously worked there as a supervisor and remembered it as offering excellent food and service. Trusting her recommendation, I agreed. Since she still had contacts at the casino, she reached out to Angela Mathebula, a Food and Beverage Supervisor, to inquire about availability and proceeded to book for 30 people on February 15, 2025, from 7 PM to 10 PM. We specifically requested an outdoor setup, as we would have children with us. After checking the pricing on their website, we made a payment of R6,000 to secure our booking. We then informed Angela, who instructed us to email the proof of payment, which we did. The Disastrous Experience On the day of the event, we arrived at Billy G Silverstar Casino, only to find no one at the door to greet or assist us. We proceeded inside and immediately noticed that our table was not set for 30 people. When we asked the on-duty waiter/cashier, Angie M, for clarification, she reluctantly responded and told us to go dish up while she figured things out. As we were in the queue for food, she started counting our guests and handed out only 19 wristbands—despite our confirmed booking and payment for 30 people. To make matters worse: • The buffet was practically empty at the start of our session, with only chicken thighs available as the main meat option. • No waiter was assigned to our table—we had to set up an additional table ourselves for our other guests. • After waiting a long time, my daughter (who had previously worked there) had to personally request a waiter to assist with drinks. • By the time all our guests had arrived, our final count was 14 adults, 2 pensioners, 2 babies, and 8 children—a total of 26 guests. We struggled to get our main courses and desserts as food was consistently unavailable on the buffet. This was deeply disappointing, considering the significant amount of money we had paid. Billing Issues & Poor Customer Service At the end of the night, we received two bills: • Drinks: R818 • Buffet: R5,800 Since we had already paid R6,000, we expected R200 change. However, we were told this amount would be put toward our drinks bill, but it never was, and they refused to refund us. Since my daughter had worked there, she suggested that the supervisor, Tebogo, include this issue in her shift report for management. Tebogo agreed and assured us it would be noted. The next day, things got even worse. Upon reviewing our receipts, we noticed we had been charged for 16 adults instead of 14. We immediately contacted Billy G Silverstar Casino, but Angie M rudely insisted we had 16 adults and hung up on us mid-conversation. We repeatedly tried to escalate the issue but were ignored. Eventually, we reached Angela Mathebula again, who promised to investigate. She later called back, saying surveillance footage confirmed 16 adults, which we knew was incorrect. She then handed the matter over to her manager, Monica Riba. When Monica called us, she was dismissive and insisted that the footage showed 16 adults. We asked if we could review the footage together, and she agreed—on the condition that if we were wrong, we would “pay back the casino.” However, she also explicitly agreed that if the casino was wrong, they would refund us for the overcharge and reimburse our transport costs since we were traveling a considerable distance to resolve their mistake. My daughter pointed out how unprofessional her tone was, as it seemed like she was already siding with the casino before even reviewing the evidence. Monica then abruptly hung up on us. We called Angela Mathebula again, who supported our request to visit the casino to review the footage. Visit to the Casino & Resolution The next morning, we took an Uber to the casino. Upon arrival: • We waited 30 minutes for Monica, only to be told she was “on lunch.” • After further delays, we were directed to Billy G, where we finally met Joseph (from surveillance), Monica Riba, and Terri (the senior chef). • We explained everything while Terri took notes, although not in full detail. • Joseph suggested that we send photos identifying our guests, as there might have been a mix-up in their count. When we got home, we sent the pictures immediately. Two days later, Terri called to apologize and promised to send the refund forms. We completed the forms and explicitly included a request for our transport costs, since we had traveled all the way to the casino to correct their mistake. At this point, Monica Riba herself agreed that we should be reimbursed for our transport costs. However, the response came a week later, stating they required original, certified documents. We sent those immediately. The Final Outcome After two more weeks, we finally received R720—comprising the R200 change and the R520 overcharge refund. • Our transport costs, which Monica Riba agreed to reimburse, were NOT refunded. • No compensation was offered for our terrible experience. Our event took place on February 15, 2025, yet we only received a partial refund on March 12, 2025—nearly a month later. Not once did Monica or any other manager show true concern or offer any real assistance. Conclusion This entire experience was an absolute disgrace. The service was chaotic and unprofessional, the food was scarce, and the customer service was shockingly poor. I strongly discourage anyone from dining at Billy G Silverstar Casino. They rob customers in broad daylight and provide ********** service. I will continue to share this experience across all social media platforms and media outlets. People need to know how badly Billy G Silverstar Casino treats its customers. Billy G Silverstar Casino is an absolute mess, and I deeply regret spending my money there.
Helpful (0)
|Replies (0)VC
Valentia C
1 reviews | Active since Jan 2020
13 Mar 2025, 04:29
My worst Experience with Billy G Silverstar Casino
My Worst Experience with Billy G Silverstar Casino In early January, I was planning my daughter’s 21st birthday celebration. My third daughter suggested Billy G at Silverstar Casino, as she had previously worked there as a supervisor and remembered it as offering excellent food and service. Trusting her recommendation, I agreed. Since she still had contacts at the casino, she reached out to Angela Mathebula, a Food and Beverage Supervisor, to inquire about availability and proceeded to book for 30 people on February 15, 2025, from 7 PM to 10 PM. We specifically requested an outdoor setup, as we would have children with us. After checking the pricing on their website, we made a payment of R6,000 to secure our booking. We then informed Angela, who instructed us to email the proof of payment, which we did. The Disastrous Experience On the day of the event, we arrived at Billy G Silverstar Casino, only to find no one at the door to greet or assist us. We proceeded inside and immediately noticed that our table was not set for 30 people. When we asked the on-duty waiter/cashier, Angie M, for clarification, she reluctantly responded and told us to go dish up while she figured things out. As we were in the queue for food, she started counting our guests and handed out only 19 wristbands—despite our confirmed booking and payment for 30 people. To make matters worse: • The buffet was practically empty at the start of our session, with only chicken thighs available as the main meat option. • No waiter was assigned to our table—we had to set up an additional table ourselves for our other guests. • After waiting a long time, my daughter (who had previously worked there) had to personally request a waiter to assist with drinks. • By the time all our guests had arrived, our final count was 14 adults, 2 pensioners, 2 babies, and 8 children—a total of 26 guests. We struggled to get our main courses and desserts as food was consistently unavailable on the buffet. This was deeply disappointing, considering the significant amount of money we had paid. Billing Issues & Poor Customer Service At the end of the night, we received two bills: • Drinks: R818 • Buffet: R5,800 Since we had already paid R6,000, we expected R200 change. However, we were told this amount would be put toward our drinks bill, but it never was, and they refused to refund us. Since my daughter had worked there, she suggested that the supervisor, Tebogo, include this issue in her shift report for management. Tebogo agreed and assured us it would be noted. The next day, things got even worse. Upon reviewing our receipts, we noticed we had been charged for 16 adults instead of 14. We immediately contacted Billy G Silverstar Casino, but Angie M rudely insisted we had 16 adults and hung up on us mid-conversation. We repeatedly tried to escalate the issue but were ignored. Eventually, we reached Angela Mathebula again, who promised to investigate. She later called back, saying surveillance footage confirmed 16 adults, which we knew was incorrect. She then handed the matter over to her manager, Monica Riba. When Monica called us, she was dismissive and insisted that the footage showed 16 adults. We asked if we could review the footage together, and she agreed—on the condition that if we were wrong, we would “pay back the casino.” However, she also explicitly agreed that if the casino was wrong, they would refund us for the overcharge and reimburse our transport costs since we were traveling a considerable distance to resolve their mistake. My daughter pointed out how unprofessional her tone was, as it seemed like she was already siding with the casino before even reviewing the evidence. Monica then abruptly hung up on us. We called Angela Mathebula again, who supported our request to visit the casino to review the footage. Visit to the Casino & Resolution The next morning, we took an Uber to the casino. Upon arrival: • We waited 30 minutes for Monica, only to be told she was “on lunch.” • After further delays, we were directed to Billy G, where we finally met Joseph (from surveillance), Monica Riba, and Terri (the senior chef). • We explained everything while Terri took notes, although not in full detail. • Joseph suggested that we send photos identifying our guests, as there might have been a mix-up in their count. When we got home, we sent the pictures immediately. Two days later, Terri called to apologize and promised to send the refund forms. We completed the forms and explicitly included a request for our transport costs, since we had traveled all the way to the casino to correct their mistake. At this point, Monica Riba herself agreed that we should be reimbursed for our transport costs. However, the response came a week later, stating they required original, certified documents. We sent those immediately. The Final Outcome After two more weeks, we finally received R720—comprising the R200 change and the R520 overcharge refund. • Our transport costs, which Monica Riba agreed to reimburse, were NOT refunded. • No compensation was offered for our terrible experience. Our event took place on February 15, 2025, yet we only received a partial refund on March 12, 2025—nearly a month later. Not once did Monica or any other manager show true concern or offer any real assistance. Conclusion This entire experience was an absolute disgrace. The service was chaotic and unprofessional, the food was scarce, and the customer service was shockingly poor. I strongly discourage anyone from dining at Billy G Silverstar Casino. They rob customers in broad daylight and provide ********** service. I will continue to share this experience across all social media platforms and media outlets. People need to know how badly Billy G Silverstar Casino treats its customers. Billy G Silverstar Casino is an absolute mess, and I deeply regret spending my money there.
0
Replies (0)