Nerissa is rude and aggressive

I had the most shocking experience at Chique Hair (part of Chique Skin) with Nerissa. When I voiced my frustration at being kept waiting for 25 minutes with no explanation or apology or even offer of a drink, I was told to leave. She continued to shout that she doesn’t need to be spoken to in this way - I barely was able to speak more than 10 words and they were not aggressive. I guess attack is the best form of defence and she clearly doesn’t care about her clients. I intended to use the skin care area but will never set foot in this place ever again.