Bad workmanship on one of the products we ordered from them, bad behaviour with customers

We ordered a sofa which was clearly displayed on their website. After waiting two months and paying in full upfront before they delivered, the sofa arrived: 1) dirty and looking like it is 6 months old 2) not the design we ordered (we ordered Alecia but received a mish-mash of three sofas displayed on their website) 3. badly made: uneven seams being the main complaint. We called to try and get them to take the sofa back and make us another one with better outcome (assuming you could not fix this one) but before we managed to ask for this, very defensively, Silars the manager decided he would rather refund us the money, which we accepted, seeing as he was behaving so immaturely. The time came to do this. He insisted that his driver come to the house before sending us the proof of his refund. I am not sure if he was sorry he mouthed off so early and regretted saying he would refund the money, or if he thought that I need his sofa in my house and could not afford to get another even AFTER rejecting it lol...so maybe he thought I was trying to steal something that was already in my house?? So here we are, two unknown guys in my yard, waiting with a sofa that is wrapped and ready to go....waiting for the pop to arrive. I then receive the pop, with the correct bank account but the WRONG account name. I have built and filled a new house and dealt with all sorts of providers. First time I felt I could not trust the intentions of a company like this. I would not go near them. I am still waiting for the money to clear. In the end, I let them go with the sofa because honestly, I was shoe horned into having to do this and could not waste more time or breath on theim. Bad customer service and behaviour. Very poor attitude by Silars. Let's hope he owns the company!