Very bad customer handling

First product purchase: good quality of product / delayed delivery

Second product purchase: dispute due to heavily delayed delivery (no update and telephonic request very unfriendly + additionally charging delivery cost which was not reflecting on website). Requested product refund.

Third product purchase: payment rejection from seller due to previous refund of second product purchase. Management handles compliance with accusations of racism - highly unprofessional and unethical behaviour.

Compliant issued to Consumer Commission, POPIA Information Regulator and Amnesty International. Violation of POPIA presumed.

At a time where Covid19 has the SA economy battling, online retailing should be dealt with even more consumer orientated conduction.

Would advise every customer to request in which way personal data is a) protected and b) secured.