Complaint

I urge people to seriously reconsider using CMH Isuzu East Rand on North Rand Road, Boksburg.

I took my bakkie in for its 90 000 km service on 2 October 2025. Halfway home, I realised the aircon was no longer working. I returned the vehicle on 3 October, and was told it “just needed gas.” I’m no mechanic, but if an aircon needs gas, there’s usually a leak. Regardless, the service agent assured me the issue was sorted. The fix lasted two days.

On 5 October, I reported the problem again. The vehicle stayed at the dealership for two days, and once again I was assured it had been resolved. Two days later—the aircon stopped working again.

At this point, I took my bakkie to an independent aircon specialist, who diagnosed a leaking Evap Unit that needed replacement. I returned to CMH Isuzu Boksburg with the report, and the service agent told me the parts would be ordered.

On 29 October, I was asked to bring the vehicle in for the Evap Unit replacement—a job I was told would take three days. I requested a courtesy car but was told the dealership “does not offer such a service,” despite all the back-and-forth they had already put me through. I had to hire a car at my own cost.

Three days later, I was told the dealership had only done an assessment, not the repair—despite already having the full specialist report. I fetched my car and was told I would need to bring it back again once the parts arrived. Again, I had to hire a car for the period my vehicle would be in.

On 16 November, I was notified the parts had finally arrived. I took the vehicle in on 17 November, and collected it on 19 November.

Halfway home, I noticed my passenger grab-handle was broken. I phoned the service agent, who openly acknowledged they were aware it had been broken at CMH Isuzu. I asked why it wasn’t replaced before returning the car to me—she shrugged. I had to return yet again.

In the workshop I noticed the technician attempting to super-glue the broken clip back instead of replacing it properly. I lost my patience at this point and insisted the part be replaced immediately, which was eventually done.

Now, two weeks later, I discovered a strong damp smell in my vehicle. On lifting the carpets, I found the entire floor and carpet soaked with water—a likely result of the aircon repair.

At this stage, I refuse to risk leaving my vehicle with CMH Isuzu Boksburg again, and I am forced to dry the carpets and interior myself.