SD
Shaun D
Active since Nov 2020
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
Complaint
I urge people to seriously reconsider using CMH Isuzu East Rand on North Rand Road, Boksburg. I took my bakkie in for its 90 000 km service on 2 October 2025. Halfway home, I realised the aircon was no longer working. I returned the vehicle on 3 October, and was told it “just needed gas.” I’m no mechanic, but if an aircon needs gas, there’s usually a leak. Regardless, the service agent assured me the issue was sorted. The fix lasted two days. On 5 October, I reported the problem again. The vehicle stayed at the dealership for two days, and once again I was assured it had been resolved. Two days later—the aircon stopped working again. At this point, I took my bakkie to an independent aircon specialist, who diagnosed a leaking Evap Unit that needed replacement. I returned to CMH Isuzu Boksburg with the report, and the service agent told me the parts would be ordered. On 29 October, I was asked to bring the vehicle in for the Evap Unit replacement—a job I was told would take three days. I requested a courtesy car but was told the dealership “does not offer such a service,” despite all the back-and-forth they had already put me through. I had to hire a car at my own cost. Three days later, I was told the dealership had only done an assessment, not the repair—despite already having the full specialist report. I fetched my car and was told I would need to bring it back again once the parts arrived. Again, I had to hire a car for the period my vehicle would be in. On 16 November, I was notified the parts had finally arrived. I took the vehicle in on 17 November, and collected it on 19 November. Halfway home, I noticed my passenger grab-handle was broken. I phoned the service agent, who openly acknowledged they were aware it had been broken at CMH Isuzu. I asked why it wasn’t replaced before returning the car to me—she shrugged. I had to return yet again. In the workshop I noticed the technician attempting to super-glue the broken clip back instead of replacing it properly. I lost my patience at this point and insisted the part be replaced immediately, which was eventually done. Now, two weeks later, I discovered a strong damp smell in my vehicle. On lifting the carpets, I found the entire floor and carpet soaked with water—a likely result of the aircon repair. At this stage, I refuse to risk leaving my vehicle with CMH Isuzu Boksburg again, and I am forced to dry the carpets and interior myself.
0 replies
66 months ago
RCS shocking customer service
So 5 days have passed and still poor customer service. I’ve received no resolution to my complaint, but I have received 3 calls asking when my next installment will be. This after canceling my account with RCS Group. Do you not have a function data base! Absolutely shocking service, will never use or recommend your services ever!!!!!!!
112 replies
66 months ago
RCS Group - Cape Union
RCS is one of the worst companies I have ever dealt with. I opened up a Cape Union account in December 2019. My 1 and only purchase on my account was a travel bag, valued at R1300.00 Now when trying to make an EFT payment on this account, you use your account number as your reference, which is the same number on your store card. well that doest work, and the message displayed is that the "beneficiary reference number could not be identified for this account holder". I then made the payments to the RCS Group account and sent my proof of payments to capeunionmart@rcsgroup.co.za and payments@rcsgroup.co.za. 1 of the 3 payments reflect and the others dont, now the 3 payments add up to the amount of the travel bag I bought. Let me tell you the threating letters I get from RCS. Handover threats. Credit Bureau threats. All I'm trying to do is pay my account and I cant!!!! I eventually speak to someone, "Andiswe" and ask for a statement, it comes reflecting the 1 payment, I asked about the other 2? no he doesnt know and he will investigate and come back to me. Yip, nothing for weeks. So I'm in the process of buying a home, and to find out I have been reported to the Credit Bureau as a bad payer! This is effecting my bond application. Furious, I call to cancel this RCS account and ask for a settlement amount. R848.02 more then half of what the bag costs!!!! they send me a settlement letter along with the banking details, and guess what? I cant action the payment, message displayed is "beneficiary reference number could not be identified for this account holder" Now what do I do? Im not going in store to deal with the same issue. RCS worst company ever, just as bad as Mango Airlines!!!!!!
56 replies
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1 Star
3 (100%)