Mrs Winnie Kruger

I took my Ford Escort in for CMH Kempster Ford on 8 January 2024 to check the brakes as it was making a screeching noise. Ford advised that I need new brakes. They also said the brakes could not be skimmed as they were too thin. I then paid R7511.14 for new brakes. We then took the old brakes to a independent service provider and he said it was not at all necessary to replace the brakes, and the noise was just a pin that needed replacement. This is about the third time I had a bad experience with them. We have even written a letter to Ford's CEO and numerous other emails with no response what so ever.