Bad customer service

Went to Choice Westgate today , to collect a laybe , unfortunately I misplaced the receipt, lady at the till point asked my recipient aggressively I advised I lost it . I gave her my ID number she prints the receipt, she than stood at the till and screamed a the store for another lady to collect the laybe , proceeded than handed me a for and a pin not instructing me what to do I than asked what I should do , she asked if it was my laybe I said yes , you can’t just hand me a form and not tell me what to do , no client service at all sings and hums while assisting me Rhoda was her name .