Quick to take money. Very difficult to get it back

What pathetic service. I bought a front light from them and there were 10 people at hand to help part me from my money in about 2 minutes. Returning/exchanging a broken light however is a totally different experience. 3 Visits, 2 hours of time, 5 days of wait - that's what I had to deal with. As many people whom are ready to take your money, so few are there to give it back - well 1 specifically (and that is only if she happens to be at the store)(and yes she really is the only one as none of the other 15 people in the store can be trained or has the ability to do her level of skilled work). Also please be aware that they appear to be struggling financially as they apparently have zero cash available (even though the customer just before me paid in cash). They will gladly let you however take something else, or a perhaps gift card, so there's always that :( Rather support the smaller shops in the immediate area, it's a far better value experience!