Jeep

A few weeks ago I contracted the call centre to inform them that I had bought a brand new Jeep Renegade from PMB dealership in September last year and I was having an issue starting the car. The battery had run down. Then only allowed me 2 call outs , and upon advising them that vehicle is under warranty and I could only get a booking available to take my car to the dealership to test the battery in a weeks time. They refused to allow there back up service to come out to assist me which I had to pay out of my pocket. Then only they would come out. They charged me knowing fully well that the vehicle is under warranty, the battery is under warranty. We had to pay for something which was the factory fault. Poor customer service from you'll. Only to find out after going to the dealership that the battery had a factory fault.

I contacted Jeep South Africa to inform them of my situation, the lady that I spoke to listened to my story and never got back to me. I then contacted Jeep South Africa again to inform them of my situation.

The moral of this is we have a choice when it’s comes to buying, we purchased a new car so that we won’t be in these type of situations to avoid us from having car trouble’s that why we purchased BRAND NEW !!! But because of poor customer service like this. I will never support the brand again. To be charged for something which is not my fault.

JEEP HAS PUT ME off the brand !!!