TN
Thameshan N
Active since Aug 2016
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Poor Aftermarket Radio Installation , Ongoing Signal Issues Since Purchase
I purchased a Suzuki Swift from Carter Rosebank, and as part of the deal, they fitted an aftermarket radio which was offered to me at the time of purchase. Since taking delivery of the vehicle, the radio has not been able to pick up signal properly. The reception is consistently poor, with weak or no signal in areas where there should be clear reception. This issue has been present from day one. As this radio installation was arranged and fitted by the dealership, I expect it to function correctly. At this point, I am concerned that the installation may have been done incorrectly possibly the antenna connection not properly installed. I would like Carter Rosebank to: • Properly inspect the installation • Fix the signal issue at no additional cost • Ensure the radio functions as intended I purchased the vehicle in good faith and expect the accessories fitted by the dealership to be in proper working condition. I look forward to a prompt resolution.
0 replies
22 months ago
Jeep
A few weeks ago I contracted the call centre to inform them that I had bought a brand new Jeep Renegade from PMB dealership in September last year and I was having an issue starting the car. The battery had run down. Then only allowed me 2 call outs , and upon advising them that vehicle is under warranty and I could only get a booking available to take my car to the dealership to test the battery in a weeks time. They refused to allow there back up service to come out to assist me which I had to pay out of my pocket. Then only they would come out. They charged me knowing fully well that the vehicle is under warranty, the battery is under warranty. We had to pay for something which was the factory fault. Poor customer service from you'll. Only to find out after going to the dealership that the battery had a factory fault. I contacted Jeep South Africa to inform them of my situation, the lady that I spoke to listened to my story and never got back to me. I then contacted Jeep South Africa again to inform them of my situation. The moral of this is we have a choice when it’s comes to buying, we purchased a new car so that we won’t be in these type of situations to avoid us from having car trouble’s that why we purchased BRAND NEW !!! But because of poor customer service like this. I will never support the brand again. To be charged for something which is not my fault. JEEP HAS PUT ME off the brand !!!
0 replies
26 months ago
Poor service from Ethekwini reference : 240206/448
We have made several enquiries from the early of February 2024 and the turn around times supposed to be between 24/48 hours regarding a water leak on the outside of our property. We are currently having water shortages but there doesn’t seem to be any bother regarding water shortage hence the water loss from the beginning of Feb. We have made several complaints telephonically, via email, via wattsapp and nobody seems to adhere. Where is the sense of urgency, customer service. Guys this is not on. Please you guys need some sense of urgency, go for training on how to give customers feedback, Learn to keep customers up to date on the progress on what’s going on. Such poor pathetic service from youll. I am terribly disappointed, and you’ll don’t seem to care a dam.
0 replies
45 months ago
Telkom billed and scammed by the agent.
Yesterday a call centre agent from Telkom called me and lied to me about a free package and today I see that I am billed for it. Your guys a trained to be scammers. Please remove this because I have been conned into taking it. I tried calling the call centre and I could not get through. I won’t except anything from you guys. I am tired of going through situations like this.
0 replies
47 months ago
Hakunamatata Crèche
My son was pushed off a balance beam in 2021 Whilst under the ‘full supervision’ of the staff. My son had to endure 2 surgeries and is unable to participate in any sporting activities until his evaluation next year. He was also left with a large scar from the fall. Not only was the supervision of my child negligent but this Principle alarmed us with her cold support towards my child’s accident , she did not assume full responsibility for there negligence and she did not inform the parents of the child who pushed my son from the balance beam probably because of the fear of not loosing another child’s school. We found there response was very inhumane we put our trust at faith in these establishments to care for our children. This proofs that this is just an organisation with no real interest for our children. We never received an apology to date from the parents and we presume that this was just swept under the carpet. We even requested for camera footage and the school says that we should off been aware that they don’t have cameras from the onset.
0 replies
48 months ago
Did not receive delivery.
We ordered fresh milk , rolls and buns. And what disaster with your service from Pick n Pay delivery service. We contacted the call centre after receiving the notification that the delivery was at the gate and the lady handling the complaint was arrogant after trying to explain that we had not received the delivery. Made us hold for 35minutes without sorting the problem of the delivery. Come on ! Why provide a service if you cannot literally delivery
134 replies
56 months ago
Absa insurance
It’s been an ongoing tiresome horrible experience When you try to get an insurance claim done with Absa and they take forever to round up. When our instalments are not met on time you’ll contact and place demands now when it comes to getting a claim done youll just give us a run around. Your service is horrible, I have been a client with absa for the last 25 years. You’ll obviously don’t value me as a customer. When are you’ll going to sort my insurance claim out ??? I have called several times and you’ll are still sorting out , please get serious about doing business . This issue was addressed with you’ll almost 3 months ago
53 replies
65 months ago
Storm damages and not finalized almost a month now
Dear Absa It’s been almost a month and I have no feedback as to a finalization on my claim. This is going on for far too long No feedback, I got to continuously chase after you’ll. Yesterday when I called in you’ll promised to give me feedback and finalize this. This is not on, to be such a big corporate institute and no feedback does not give you a good image. Why is this so when we want service from you’ll this is what we get. I have been a loyal customer for the last 24 years My claim no is 3135196. Please , I want this to be sorted out immediately.
168 replies
66 months ago
Ethekwini Municipality Electricity department
Good day I have made several enquiries to the Ethekwini municipality informing them they I have had a power failure at my residence, it has been a nightmare dealing with the call Centre and even to log a fault to start off in the first place because you can’t even get through. At approximately 11pm on the 30 October 2020 I have had a power cut. I had informed the call Centre the next morning The technician had only arrived on the 01 November 2020 at 08h30 pm They have asked why nobody has attended to my complaint from the time my issue was logged in , how will I know why nobody hasn’t attended to my problem ! After the technician have come out they could not fix the problem, They said they have get someone else out cos it entails more work to rectify the situation. As I was hoping that when i wake up in the morning, My power should be connected. But to my surprise nothing has been done. Please bare in mind that I have 2 babies at home. I have repeatedly informed your staff that Even on wattsapp messages and on messenger and even telephonically. When it comes to customers not paying there bill on time, You’ll have no mercy or sympathy towards us and just cut off our power. When it’s the other way around for us to get customer service, you’ll are nowhere to be found. This is my reference no 4727307 . If this is not actioned immediately I will pursue to the next level. Put yourself in my shoes, what would you do if you had 2 kids and they need to be fed on time. I have struggled for the last 36 with no power. You’ll have put me through immense inconvenience but don’t seem to care. You’ll have plenty of subcontractors and so on, The issue about shortage of staff cannot be an excuse, Of COVID restrictions. It just goes to show how ruthless and ignorant you’ll behave in a clients need.
0 replies
80 months ago
Pathetic service from Game
So I had a purchased a microwave from Game at Gateway just over a year ago. And it had a 2 year warranty on it. After the purchase I had mislaid the receipt for the item. About 3 weeks ago the microwave wasn’t working and I had went back to the store and advised them of my problem. So the response was that I have to wait for 4 weeks for them to retrieve the slip and then only are they able to assist further. So on another day I went to Game in Westwood mall and asked the lady at the customer service inside the store at the back of the store, (description: young black , slim lady) to assist and after 45 minutes she comes back to me and says that there are only 2 people working at the call Centre and the call is not going through. So She also advised that she informed her manager that she contacted the call Centre and I must contact them myself because the call center is very busy. I called the call center and managed to get through after 10min whilst being in the store for over an hour waiting to speak to an agent. Bare in mind that the store was absolutely quite and not much activity. I did not get much joy, as the call center agent was unable to pick up the date of purchase with the information I had given. I went back to Gateway On another day explaining the same problem to get assistance . I spoke to a lady by the name Anisha for assistance and Anisha called Sanele who is the Admin Manager at Gateway to assist that just had a mumble over the phone and wasn’t interested. I had advised them of the inconvenience I had been going through, I have a 11 month old baby who needs his feed on time which needs to be warmed and his milk bottles sterilized time to time. Which needed to be sorted as a matter of urgency and it’s been days going. We have been loyal customers over the past decades and only to realize that we as customers have expressed our urgency was totally disregarded which was promised that someone will contact me to assist me through to resolve my issue. why does it have to be a challenge ??? Can I please get some after sales service !!! Do you’ll have the right people for the job ??? Nobody has contacted me to date , which makes me an orphan customer............ I await your urgent feedback
105 replies
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