Review of Jeep Bedfordview and Stellantis

I have had an incredibly frustrating experience with Jeep Bedfordview and Stellantis over the past year. My car has been driving with a faulty transmission case, and despite a six-month battle with Motorite, the repairs were only approved in November 2024. However, Jeep Bedfordview failed to order the part in December, citing that Graham was on leave. After further disputes, the order was finally placed in January 2025. Despite my numerous calls to Stellantis and Motus Bedfordview, it took an additional five months for the part to arrive. The part was eventually delivered on 27th May 2025. I was informed by Victor Thom that the repair would take 2-3 days to complete. Given the extended delay, I requested a courtesy vehicle to manage my work and children's school runs while my car was being fixed. Today, I was told that no courtesy vehicles are available. This situation is reminiscent of the GPS system I paid for years ago, for which I was told there was no software available. Despite my repeated requests for a refund from Victor Thom, I have received no resolution, only empty promises. The lack of communication, delays, and overall poor service have been unacceptable. I expect immediate action to resolve these issues, including the provision of a courtesy vehicle and a refund for the GPS system.