TX
Tamara X
Active since Sep 2010
9
Reviews
0
Industries
Reviews
9 reviews11 months ago
Review of Jeep Bedfordview and Stellantis
I have had an incredibly frustrating experience with Jeep Bedfordview and Stellantis over the past year. My car has been driving with a faulty transmission case, and despite a six-month battle with Motorite, the repairs were only approved in November 2024. However, Jeep Bedfordview failed to order the part in December, citing that Graham was on leave. After further disputes, the order was finally placed in January 2025. Despite my numerous calls to Stellantis and Motus Bedfordview, it took an additional five months for the part to arrive. The part was eventually delivered on 27th May 2025. I was informed by Victor Thom that the repair would take 2-3 days to complete. Given the extended delay, I requested a courtesy vehicle to manage my work and children's school runs while my car was being fixed. Today, I was told that no courtesy vehicles are available. This situation is reminiscent of the GPS system I paid for years ago, for which I was told there was no software available. Despite my repeated requests for a refund from Victor Thom, I have received no resolution, only empty promises. The lack of communication, delays, and overall poor service have been unacceptable. I expect immediate action to resolve these issues, including the provision of a courtesy vehicle and a refund for the GPS system.
0 replies
28 months ago
Poor customer service
My parcel have been detained by customs and cleared since the 8th. Aramex does not update the shipment with correct information and when calling their line you are made to wait the whole 8 hours. Their whatsapp line is not working as one is told to wait for an agent that never gets assigned. Today I called the customs department and was told that they are having high volumes that they cannot deliver in time and than they don’t promise shipment to be delivered that is after I have suggested collecting the parcel myself. I orders two parcels from shein same time 22nd November and the two were delivered by Buffalo weeks ago. The rude agent dropped a call on me poor poor customer service
0 replies
31 months ago
FNB Short Term Insurance - car issues
I was bumped at the back by another motorist. Insured with FNB short term insurance. It was a nightmare from roadside assistance till date with their sanrose useless panelbeaters who tell lies and claim that they cannot find parts. When I called their roadside assistance they couldn’t find my policy even with my ID I was stressed and frustrated at night until I decided to use one of the car registration. That was just the beginning of issues. Come time to log a claim I decided to use the app to log the claim. App kept on crashing and did not log claim days went by, ended up calling my banker who managed to get someone to assist but now no one knew where the car was. Till today It has been story after story with sanrose and fnb, some of the car parts were stole and cut off the vehicle leaving it un driveable. Now the pipes also need adjustment. What did the accessor do? 3 months later still no feedback no accountability excuses and the only thing I can get is admission of guilt and a sorry for your experience mam
131 replies
42 months ago
Unprofessionalism and rude attitude no assistance
Ordered and paid for ve polo tsi control arms and road ends 26 Oct 2022 and was promised that they will be available next day 27 Oct 2022 but I then said I will collect 28th as mechanic will be working on it. But sadly on arrival Saturday morning parts appear available on the system but they could not be found. I then asked to speak to the manager for him to make plans for me to get the parts. To my surprise I was met by a rude manager telling me all sorts of excuses about the parts not being loaded on the truck from their head offices. Made me wonder what kind of ordering system do they use. We then asked for a refund of which we were given after shouting and being left standing there having to understand goldwagens inconvenience and unprofessionalism from the manager. If parts are on back order make means to inform the client so we can make alternatives. More so please fix your inventory issues. Really disgusting attitude from Mr manager.
0 replies
122 months ago
Please stop discontinuing my account
I have a contract TOP UP.<br> <br> But every month I have to go through the hustle of my account being suspended because of some discounts that MTN adds to my bill on the 1st of every month.<br> <br> But these discounts gets reflected on my account for the entire month disabling me from using the service that I pay for, they debit my account every month but soon after that they add these discounts and this continues.<br> <br> This has been going on for 5 months now. I pay but can't use my phone. I have to be subjected to the horrible MTN call centre for hours and I get through some stupid call centre agent that can't assist because they are clueless about the service.<br> <br> I am just tired of MTN services, they promised me R250 worth of airtime as I wanted to cancel my Contract now I have this hustle. I can recharge my account, and I can't use my number and they don't give a shit as long as they get their money.<br>
75 replies
133 months ago
My window glass still not replaced after 5 days
Was on a smash and grab last Wednesday night and immediately used the discovery app to load claim. App responded with reference as I lost everything on my handbag and had no airtime. Waited for call from Discovery whole Thursday anf Friday I went online and no claim. Had to log claim again.<br> <br> Got help but they couldn't fix my glass as company does not work weekends. Monday get a call for autoboys pretoria. They are supposed to come to me but this guy suggests that they need me to take car to them. <br> <br> I try to explain im not familiar with Pretoria. Had to drive 23 km and only to find toll gates had no cash with me, asked and had to drive back to work.<br> <br> Call them again they pitch at work with non yinted window and I call insurance to confirm but guy calls office and now they will give me voucher to put tint myself. What a hustle it had been for me.I now drive arround with a broken window. Can't go anywhere. Why am I paying insurance for then if I am not assisted at all. Had to request car hire but Dee Dee could not h3lp. Today I left car at home and took taxi. Who is going to refund me.. this trauma is really uncalled for
76 replies
134 months ago
Send iMali is not a good product
Friend send me money via send emali Friday 27 March 2015 at 10:32 am. I got the sms to confirm.SMS has no amount and no instructions to follow..then at about 17:00. Dialed *120*001#...<br> Option 3 and the option 2 the I get \there are no available transactions"...call the number on the SMS...Nedbank customer call centre.. no option for sendiMali....<br> Goes through agents know nothing about product..he tells me tgat since no one informed him about the error in the system the should be a complaint I should try again....<br> Okay I try calling again no assistance.agents no trained on product. Next day go to branch Castle walk.. and was told by consultants there that the product not running on the banks system"
76 replies
136 months ago
SARS branches
Had a great experience at two SARS branches same day. Two guys at Benoni information desk advised me of my company about to be de-registered, they gave me sufficient information about filling my annual returns.<br> <br> I went and payed my annual returns and on my way home I decided to finish my tax clearance then I went to Edenvale branch. I used two queues Express and Small business within an hour I was out with my tax clearance certificates.<br> <br> SARS is the best in service delivery.
0 replies
136 months ago
Not attending to service as promised
I have a Samsung french door fridge giving problems for long, top fridge to regulating temperature properly. This started 8 months after fridge was bought. I called Samsung two times to report matter in two years. Now fridge is off warranty but still giving same problem.<br> <br> Samsung arranges a services provider. These guys called to view the fridge but they always do not honor their appointments and then they do not even have the decency to call. They did not pitch three times, when I called Nadia from Samsung to complain about the matter she told me that the service provider works till 4PM and technicians until 6PM. This is unprofessional as the items in my fridge are spoilt and it is a financial cost to me to arrange someone to be at home everyday.<br> <br> Then I escalated the matter to Samsung complaining about the service, then I get a very disrespectful call from Cecelia from the service provider who was shouting and calling me a liar, I had to hang up and call Samsung again. This is rather uncalled for, I know have to pay call out fees for one single fault on the fridge that they could have just fixed within warranty.<br> <br> I am utterly disgusted , I doubt I will ever want to deal with them
77 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (44.44444444444444%)
1 Star
4 (44.44444444444444%)