Chubb Insurance South Africa Limited
Verified Business
|3|2 Reviews (last 12 months)|Responds in 1h 6m
Chubb Insurance South Africa Limited
Verified Business
|3
2 Reviews (last 12 months)
Responds in 1h 6m
Performance(last 12 months):
Ranked In Insurance
#90Reply Time
1h 6mReplied to 100% of negative reviews
Reply time on negative reviews: 1h 6m
Ranking
#90
in Insurance
Reply Time
1h 6m
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 6m
Review Distribution
3|2 Reviews
Aug '25 - Jul '26
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Recent reviews (2)
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JW
Jaryd W
1 reviews | Active since Nov 2022
8 Oct 2025, 10:05
Extremely Poor Service — Still No Response After 5 Weeks
I submitted a luggage damage and loss claim through FlySafair, which was then passed on to Chubb Insurance South Africa Limited. It has now been over 5 weeks, and I have still not received any feedback, acknowledgement, or progress update on my claim. I provided all required documentation, including the completed claim form, ID, photos of the damaged bag, proof of travel, and banking details. Despite following up multiple times, there has been no communication or resolution whatsoever. This level of service is completely unacceptable. It’s disappointing to see such poor accountability from a major insurance company that is meant to assist customers during travel-related losses. I sincerely hope this review prompts someone at Chubb to finally address my claim.
Helpful (0)
|Replies (1)JW
Jaryd W
1 reviews | Active since Nov 2022
8 Oct 2025, 10:05
Extremely Poor Service — Still No Response After 5 Weeks
I submitted a luggage damage and loss claim through FlySafair, which was then passed on to Chubb Insurance South Africa Limited. It has now been over 5 weeks, and I have still not received any feedback, acknowledgement, or progress update on my claim. I provided all required documentation, including the completed claim form, ID, photos of the damaged bag, proof of travel, and banking details. Despite following up multiple times, there has been no communication or resolution whatsoever. This level of service is completely unacceptable. It’s disappointing to see such poor accountability from a major insurance company that is meant to assist customers during travel-related losses. I sincerely hope this review prompts someone at Chubb to finally address my claim.
0
Replies (1)