Chubb insurance sucks.

Chubb insurance has been giving me the run around since November of 2023. My bag got damaged after a flysafair flight in mid November and I was told by the people at the service desk at King Shaka Airport to get in touch with Chubb insurance so I could report the damage and get my claim (I had baggage insurance). Chubb has not paid me my money yet (as of 10/01/2024). First they told me my bank details were wrong so I gave them the right ones and they still have not paid me. They've sent 3 emails (weeks apart) saying that I my payment has been processed and I will receive my money in 3-5 5 days but that hasn't happened. Seriously considering getting lawyers involved because it's no longer about the money but the principle. Why does it take so long for them to pay my money when I had baggage insurance and why do they keep lying? I've had it.