Parcel Not Delivered

My parcel was initially supposed to be delivered last week Thursday (26 May 2022) - nothing was received.

On Friday, May 27th I called Churchills International Express and spoke to Ally, she advised that the parcel would be delivered that day. By 4pm nothing was delivered and I called again - she said that the agent had too many parcels for Friday but guaranteed that it would be delivered on Saturday. I asked her whether the drivers worked on Saturday and she assured me that because I expected delivery Thursday already, they will make a plan for me.

The weekend passed with no delivery.

I called Churchills International Express again this morning (Monday May 30th) and this time spoke to Lindsay - she called the agent and then advised me that they cannot deliver my parcel because of me living in a red area but someone called Stephanie will call me back. Stephanie would call me and let me know where I needed to meet her to fetch my parcel. I called back at 3.30pm and told Lindsay that no one called - she said she will try calling Stephanie and get back to me. I called at 4.36pm and Lindsay had already left.

I called Style Phase SA Home also at 3.36pm and spoke to Thandeka who promised to follow-up - no response.

At 5.30pm I called Churchills International Express and got hold of Jared who said he was on the nightshift but also promised to call me back within an hour - no response.

I find this unacceptable because no one seems to know what is happening. I paid for a courier service to my door and now I am told I need to meet Stephanie somewhere to get it from her. I made arrangements for someone to be at my home on Thursday, Friday, Saturday and Monday and no one had the decency to let me know what was happening.

This is a pathetic service and I want a full refund because clearly I am not getting my parcel.