Atrocious!

All the reviews that I have read, says Business hasn't replied. I am not surprised. It astounds me how this business is still operating. How the owner can be so oblivious to all its problems or is the owner/stake holders aware of the problems and just choose to ignore it. From lack of delivery, failing to pay their couriers, promising deliveries but not keeping up their promises. As a business owner, you have to know how your business is run. How are you not fazed at the fact that you have not even one positive review in last 10 reviews posted, not even on your site? Do better!