KA
kathy A
Active since Feb 2015
10
Reviews
0
Industries
Reviews
10 reviews13 months ago
It's a great company
It's a great company. Always listening and understanding our circumstances. They always try to help. Have been with them for years and it's comforting to know that I am covered in the event that something like this ever happens.
1 reply
23 months ago
So far we have received excellent service
So far we have received excellent service. But wish they did have a illness hospital cover
1 reply
36 months ago
Unsatisfactory Service for an ill client.
I bank with both NEDBANK and STANDARD BANK. And getting new cards have never been an issue. My aunt has an account with ABSA. She is unable to go the bank to have a new card issued to her due to her illness. She resides in chatsworth, Durban. Due to her illness she has a caregiver. After calling the bank to explain the situation, we were advised that she can use the banking app to get a new card delivered but still needs to go in to get her pin activated. How does this even make sense? There has to be some way to assist your clients in this day and age? I mean come on.
5 replies
38 months ago
Disappointing Service
I ordered a Open View OVHD Decoder online. Paid. The is a No Delivery Fee as the order is over R500. The courier company is Courierit. So the parcel has been lost. Only after my email, did I receive this information. According to the courier company, they have requested for a replacement from Ackermans. I called Ackermans last week, around the 19th of April. The gentleman explained that someone was going to call me as he cannot assist.. I have not received a call, i have also not received a mail back to the email that I had sent through to connect@ackermans.co.za. All I want is an explanation or what is the way forward, or can I get a refund.
2 replies
39 months ago
Harassment
Whilst I fully acknowledge that I am behind in payments with my accounts, specifically my Edgars account. The agent that called me earlier in the month, I had already made arrangements with them. But i have been constantly phoned non stop. So this agent today decided to phone me at work. And I asked her, so are you going to constantly call me even though an arrangement is already in place. She says yes, because my account is in arrears. Even though an arrangement is already in place. I think that's borderline harassment. I have acknowledged that I haven't paid and yes I made an arrangement, but does that give you the right to harass someone everyday single day? If an arrangement is made, shouldn't this reflect on your system?
1 reply
39 months ago
Excellent Service
The application process was quite smooth and hassle-free. Hoping for a long relationship and positive experience with OneSpark.
1 reply
39 months ago
Completely Unhelpful and Absolutely Dreadful Service
My husband is no longer employed. He has no funds coming into his account. He has acknowledged his debt with you. He has called your H.O., he has gone to Gateway to stop the debit order and make arrangements to contribute something towards his debt with Africa Bank. So this bank says they CANNOT CANCEL his debit order and they will not accept the amount his willing to pay. He HAS to pay the amount they stipulating he pay. CLEARLY they do not understand that he is NOT EMPLOYED and HAS NO MONEY!!!!! How are you classified as a banking institution when you cannot stop a debit order and cannot assist someone who is telling you he does not have any income coming but is willing to contribute something towards it!!!!!!
5 replies
44 months ago
PARTNER POINTS.
I absolutely love shopping at clicks. It's always been my go to. And the thing about clicks was that I could earn points at my local Engen Garage when filling fuel. But this whole year has just been so problematic. These points are just not been awarded to my card. I have to scan all my receipts and mail them. And then go through so much drama as they seem to pick up a whole different profile. After many weeks I finally had the points allocated. That was in July. The points are still not being awarded. And I have to go through the process of scanning my receipts and mailing them again. It's just too much drama.
0 replies
50 months ago
Atrocious!
All the reviews that I have read, says Business hasn't replied. I am not surprised. It astounds me how this business is still operating. How the owner can be so oblivious to all its problems or is the owner/stake holders aware of the problems and just choose to ignore it. From lack of delivery, failing to pay their couriers, promising deliveries but not keeping up their promises. As a business owner, you have to know how your business is run. How are you not fazed at the fact that you have not even one positive review in last 10 reviews posted, not even on your site? Do better!
1 reply
137 months ago
service not being paid
This is the second day that car is a the dealership. With no authorisation from liquid capital. Completely unprofessional, and not efficient. Today is the 25/02/2015, I have called this company on the 23/02, waited 36 minutes for someone to take my call.When they did, I asked what the process is for taking my car in for service. They said to send it to the dealership, they will phn them for authorisation. My car was booked for service on the 24/02, today is the 25/02 and I'm still waiting as well as the dealership. Wish I had read these complaints before taking in the service plan from liquid capital. So far it's been a very expensive undertaking considering the three days that iv beencalling and I've been on hold for more 50 minutes. I'm astounded at the unprofessional way this company deals.And I have to pay cash for my service because I desperately need my car back.
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
2 (20%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
4 (40%)