KA
kathy A
Active since Feb 2015
12
Reviews
0
Industries
Reviews
12 reviews11 months ago
It's a great company
It's a great company. Always listening and understanding our circumstances. They always try to help. Have been with them for years and it's comforting to know that I am covered in the event that something like this ever happens.
58 replies
22 months ago
So far we have received excellent service
So far we have received excellent service. But wish they did have a illness hospital cover
53 replies
32 months ago
DISAPPOINTED
Good Day, I was hoping to get some assistance. I have a Personal Loan with Nedbank. Recently a company had started a DEBT Review process that I hadn’t authorized. This process was then cancelled. Since it was cancelled I called through to Reinstate the Debit order for my Credit Card. Which is now declined EVEN THOUGH I am not under Debt Review. Amazing how you deem it unaffordable but the installment is going through. Imagine that! Then my husband receives SMS’s from Nedbank saying he owes money on his PERSONAL LOAN, which he doesn’t have. I am the one that has one which IS BEING PAID MONTHLY WITH NO MISSED PAYMENTS. So we called through to the number that was on the SMS. Explained the situation. Only to get a call today, I get transferred to the RECOVERY DEPARTMENT. What the hell for. I explain to the gentleman that called me. He now tells me he going to cancel my DEBIT ORDER and request a new one because he is putting a new arrangement on place and I will now be dealing with RECOVERY DEPARTMENT!!!! MY POINT IS WHY AM I DEALING WITH RECOVERY WHEN THERE IS NOTHING TO RECOVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BECAUSE THE INSTALLEMT IS BEING PAID. IT WAS NEVER MISSED. AND I TELL THIS IDIOT THIS and he SAYS “IF I SAY SO” IS THIS THE TYPE OF PEOPLE YOU HAVE WORKING FOR YOU????????????????????????????????????????
0 replies
34 months ago
Unsatisfactory Service for an ill client.
I bank with both NEDBANK and STANDARD BANK. And getting new cards have never been an issue. My aunt has an account with ABSA. She is unable to go the bank to have a new card issued to her due to her illness. She resides in chatsworth, Durban. Due to her illness she has a caregiver. After calling the bank to explain the situation, we were advised that she can use the banking app to get a new card delivered but still needs to go in to get her pin activated. How does this even make sense? There has to be some way to assist your clients in this day and age? I mean come on.
265 replies
36 months ago
Disappointing Service
I ordered a Open View OVHD Decoder online. Paid. The is a No Delivery Fee as the order is over R500. The courier company is Courierit. So the parcel has been lost. Only after my email, did I receive this information. According to the courier company, they have requested for a replacement from Ackermans. I called Ackermans last week, around the 19th of April. The gentleman explained that someone was going to call me as he cannot assist.. I have not received a call, i have also not received a mail back to the email that I had sent through to connect@ackermans.co.za. All I want is an explanation or what is the way forward, or can I get a refund.
106 replies
37 months ago
Harassment
Whilst I fully acknowledge that I am behind in payments with my accounts, specifically my Edgars account. The agent that called me earlier in the month, I had already made arrangements with them. But i have been constantly phoned non stop. So this agent today decided to phone me at work. And I asked her, so are you going to constantly call me even though an arrangement is already in place. She says yes, because my account is in arrears. Even though an arrangement is already in place. I think that's borderline harassment. I have acknowledged that I haven't paid and yes I made an arrangement, but does that give you the right to harass someone everyday single day? If an arrangement is made, shouldn't this reflect on your system?
53 replies
38 months ago
Excellent Service
The application process was quite smooth and hassle-free. Hoping for a long relationship and positive experience with OneSpark.
53 replies
38 months ago
Excellent Service
Looking for Life Insurance is quite a c****. Glad to have found one that is hassle-free, and quite smooth with regards to the quote and application. Looking forward to to having a long relationship with OneSpark and hope it continues to be a positive experience.
0 replies
38 months ago
Completely Unhelpful and Absolutely Dreadful Service
My husband is no longer employed. He has no funds coming into his account. He has acknowledged his debt with you. He has called your H.O., he has gone to Gateway to stop the debit order and make arrangements to contribute something towards his debt with Africa Bank. So this bank says they CANNOT CANCEL his debit order and they will not accept the amount his willing to pay. He HAS to pay the amount they stipulating he pay. CLEARLY they do not understand that he is NOT EMPLOYED and HAS NO MONEY!!!!! How are you classified as a banking institution when you cannot stop a debit order and cannot assist someone who is telling you he does not have any income coming but is willing to contribute something towards it!!!!!!
265 replies
42 months ago
PARTNER POINTS.
I absolutely love shopping at clicks. It's always been my go to. And the thing about clicks was that I could earn points at my local Engen Garage when filling fuel. But this whole year has just been so problematic. These points are just not been awarded to my card. I have to scan all my receipts and mail them. And then go through so much drama as they seem to pick up a whole different profile. After many weeks I finally had the points allocated. That was in July. The points are still not being awarded. And I have to go through the process of scanning my receipts and mailing them again. It's just too much drama.
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
3 (25%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
4 (33.333333333333336%)