Review ofCIB PTY LTD
CIB PTY LTD
1.8|43 reviews
Responds in 11 hours 11 min
MP
Madelein P
1 reviews | Active since Member
13 Jan 2026, 10:41
Insurajce company that doesn't know what they are doing or what is covered
I was told my goods will be covered when moving and when I put a claim in I am told that it wont be covered. Caroline confirmed that it will be covered, just for Patience to come along, whom I had to ask 2 to send me the claim information, to tell me that her boss Marise needs to look at it because Caroline made a mistake by saying that the goods will be covered.
Best of all in this is that the Broker who was assigned to us left, and then when I got in contact with him regarding our policies I was told that he left 2 months ago and CIB should have notified me.
Everytime that you call or email them there is someone new. Staff turnover is insane!!
Should have never moved over to CIB
Helpful (0)
Replies (56)0
Replies (56)CIB PTY LTD's replyOfficial
13 Jan 2026, 10:55 Good Day Madelein,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Best regards,
CIB PTY LTD's reply13 Jan 2026, 10:55
Official
Good Day Madelein,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully, CIB Complaints Department
Best regards,