Cielo
3.6|3,902 reviews
A
Anonymous
1 reviews | Active since Member
23 Apr 2026, 15:44
Extremely Disappointing Service and Quality Issues
**Subject: Extremely Disappointing Service and Ongoing Quality Issues**
We have consistently supported Cielo and have spent a considerable amount with the company. Unfortunately, our experience has been extremely disappointing, and the level of service is unacceptable.
From the point of delivery onwards, we have experienced ongoing defects across multiple items, including damaged furniture, poor workmanship, mismatched components, and unsuccessful replacements. Even replacement items have arrived defective, forcing us to request refunds and repeatedly engage with aftersales.
Most concerning is the recurring pattern. Following our complaints, a replacement L-shaped leather couch still required us to mix and match components to achieve a reasonable colour match, with one unit remaining misaligned. Our dining table, once finally delivered, has mismatched bases and remains unresolved. In addition, the swivel armchairs arrived damaged, with visible finishing defects, broken parts, and grooves on the armrests.
Despite our continued support, issues persist with every order. At this stage, two rooms in our home are inaccessible due to defective furniture awaiting collection and replacement.
We request urgent intervention from senior management, along with clear assurance of improved quality control. The time, effort, and inconvenience caused have been excessive.
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Replies (1)Cielo's replyOfficial
24 Apr 2026, 15:05Good day Hester
Thank you for taking the time to share such detailed feedback. We sincerely apologise for the experience you’ve had—this is not the level of quality or service we aim to provide, especially to a loyal customer who has continued to support us.We are particularly concerned by the repeated issues. We fully understand how frustrating and disruptive this has been, especially with parts of your home currently unusable while awaiting resolution.
Your experience has been escalated to senior management for urgent review. As discussed, a Customer Service Team Leader has already been in contact with Riaan, and we are prioritising the matter. The replacements are being expedited, and tracking details will be shared with you shortly to ensure full visibility on the next steps.
In parallel, we are addressing your feedback internally with our quality control and production teams to prevent a recurrence of these issues. We are committed to resolving it as quickly and effectively as possible.
Thank you again for your patience while we work to put this right.
Kind Regards
Customer Service Team
Thank you for taking the time to share such detailed feedback. We sincerely apologise for the experience you’ve had—this is not the level of quality or service we aim to provide, especially to a loyal customer who has continued to support us.We are particularly concerned by the repeated issues. We fully understand how frustrating and disruptive this has been, especially with parts of your home currently unusable while awaiting resolution.
Your experience has been escalated to senior management for urgent review. As discussed, a Customer Service Team Leader has already been in contact with Riaan, and we are prioritising the matter. The replacements are being expedited, and tracking details will be shared with you shortly to ensure full visibility on the next steps.
In parallel, we are addressing your feedback internally with our quality control and production teams to prevent a recurrence of these issues. We are committed to resolving it as quickly and effectively as possible.
Thank you again for your patience while we work to put this right.
Kind Regards
Customer Service Team
Best regards,
Cielo's reply24 Apr 2026, 15:05
Official
Good day Hester
Thank you for taking the time to share such detailed feedback. We sincerely apologise for the experience you’ve had—this is not the level of quality or service we aim to provide, especially to a loyal customer who has continued to support us.We are particularly concerned by the repeated issues. We fully understand how frustrating and disruptive this has been, especially with parts of your home currently unusable while awaiting resolution.
Your experience has been escalated to senior management for urgent review. As discussed, a Customer Service Team Leader has already been in contact with Riaan, and we are prioritising the matter. The replacements are being expedited, and tracking details will be shared with you shortly to ensure full visibility on the next steps.
In parallel, we are addressing your feedback internally with our quality control and production teams to prevent a recurrence of these issues. We are committed to resolving it as quickly and effectively as possible.
Thank you again for your patience while we work to put this right.
Kind Regards
Customer Service Team
Thank you for taking the time to share such detailed feedback. We sincerely apologise for the experience you’ve had—this is not the level of quality or service we aim to provide, especially to a loyal customer who has continued to support us.We are particularly concerned by the repeated issues. We fully understand how frustrating and disruptive this has been, especially with parts of your home currently unusable while awaiting resolution.
Your experience has been escalated to senior management for urgent review. As discussed, a Customer Service Team Leader has already been in contact with Riaan, and we are prioritising the matter. The replacements are being expedited, and tracking details will be shared with you shortly to ensure full visibility on the next steps.
In parallel, we are addressing your feedback internally with our quality control and production teams to prevent a recurrence of these issues. We are committed to resolving it as quickly and effectively as possible.
Thank you again for your patience while we work to put this right.
Kind Regards
Customer Service Team
Best regards,