Cielo
3.6|3,902 reviews
NN
Nthabiseng N
1 reviews | Active since Member
04 May 2026, 14:46
Worst service
I bought a couch from Cielo which delivered on Thursday 9th April. When trying to assemble it, we noticed that the holes on the legs are not aligned to the holes on the couch. We informed them, even sent a video. I was advised that a technician will be sent to assist. That was not done. Instead all I keep getting a message since 21st April 2026 that matter is escalated to a third party. Today is the 4th of May 2026 ans there has been no progress.
So im basically stuck with a couch for about a month that I can't utilize. At this rate I actually don't want the couch anymore. I mean what kind of useless service is this??? I'm so disappointed
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Replies (1)0
Replies (1)Cielo's replyOfficial
05 May 2026, 12:38Good day Nthabiseng
Thank you for bringing this to our attention, and we’re truly sorry for the frustration and inconvenience caused.
We completely understand how disappointing it must be to receive a product you’re unable to use, especially after already reporting the issue and waiting for assistance that did not materialise as expected. This is certainly not the level of service we aim to provide.
As discussed during our call, we will be arranging the collection of the couch and will provide you with feedback on the next steps as soon as possible. Please rest assured that your matter is being prioritised, and we are actively working to resolve this for you.
We sincerely apologise for the delay and the experience you’ve had thus far, and we appreciate your patience while we work toward a resolution.
Kind regards,
Customer Service Team
Thank you for bringing this to our attention, and we’re truly sorry for the frustration and inconvenience caused.
We completely understand how disappointing it must be to receive a product you’re unable to use, especially after already reporting the issue and waiting for assistance that did not materialise as expected. This is certainly not the level of service we aim to provide.
As discussed during our call, we will be arranging the collection of the couch and will provide you with feedback on the next steps as soon as possible. Please rest assured that your matter is being prioritised, and we are actively working to resolve this for you.
We sincerely apologise for the delay and the experience you’ve had thus far, and we appreciate your patience while we work toward a resolution.
Kind regards,
Customer Service Team
Best regards,
Cielo's reply05 May 2026, 12:38
Official
Good day Nthabiseng
Thank you for bringing this to our attention, and we’re truly sorry for the frustration and inconvenience caused.
We completely understand how disappointing it must be to receive a product you’re unable to use, especially after already reporting the issue and waiting for assistance that did not materialise as expected. This is certainly not the level of service we aim to provide.
As discussed during our call, we will be arranging the collection of the couch and will provide you with feedback on the next steps as soon as possible. Please rest assured that your matter is being prioritised, and we are actively working to resolve this for you.
We sincerely apologise for the delay and the experience you’ve had thus far, and we appreciate your patience while we work toward a resolution.
Kind regards,
Customer Service Team
Thank you for bringing this to our attention, and we’re truly sorry for the frustration and inconvenience caused.
We completely understand how disappointing it must be to receive a product you’re unable to use, especially after already reporting the issue and waiting for assistance that did not materialise as expected. This is certainly not the level of service we aim to provide.
As discussed during our call, we will be arranging the collection of the couch and will provide you with feedback on the next steps as soon as possible. Please rest assured that your matter is being prioritised, and we are actively working to resolve this for you.
We sincerely apologise for the delay and the experience you’ve had thus far, and we appreciate your patience while we work toward a resolution.
Kind regards,
Customer Service Team
Best regards,