Cielo Running A Speed Point **** On Customers

ORTamboAGM@anewhotels.co.za

I was at your O.R Tambo Anew Cielo on the 9th of March. When paying the bill, your waiter swiped my card twice, claiming that there was an error with the speed point machine when he swiped the card the first time. To my surprise, I received two different notifications from the bank confirming that two different transactions of the same amount went off my account.

I was told by Nontobeko that my money will be refunded within 7 days. On day number 8, I phoned in to follow up. She then requested that I either forward her my bank card number and my card's CVV number, or I come in at the branch to collect the cash.

I declined both requests because I won't be driving over 100km to collect money which was ****** from me. How does it make sense to spend R600 on petrol to collect R600 cash?. Never have I heard that a bank card number and a CVV number is required to process a refund. All you need is my proof of banking details of which I already sent.

The banking details were confirmed and she told me that the refund will be processed with 24 hours. A day lapsed and still there was no refund. I followed up on day number 10, and now I'm being asked to send in my bank statement and ID copy. For what because you have my proof of banking details?

Since you seem to be technologically challenged, take that R600 cash which you wanted me to come and collect and deposit it into my account at an ATM.

I can't be chasing after you for my money. You messed up and now you are inconveniencing me.

I'm not going to wait for 14 days. Nontobeko confirmed that both the transactions are reflecting in your account, so I want my money back. Bank transfers don't take 14 days. This is nonsense.

I want my money back.