BM
BOITUMELO M
Active since Jan 2015
24
Reviews
0
Industries
Reviews
24 reviews13 months ago
Cielo Running A Speed Point **** On Customers
ORTamboAGM@anewhotels.co.za I was at your O.R Tambo Anew Cielo on the 9th of March. When paying the bill, your waiter swiped my card twice, claiming that there was an error with the speed point machine when he swiped the card the first time. To my surprise, I received two different notifications from the bank confirming that two different transactions of the same amount went off my account. I was told by Nontobeko that my money will be refunded within 7 days. On day number 8, I phoned in to follow up. She then requested that I either forward her my bank card number and my card's CVV number, or I come in at the branch to collect the cash. I declined both requests because I won't be driving over 100km to collect money which was ****** from me. How does it make sense to spend R600 on petrol to collect R600 cash?. Never have I heard that a bank card number and a CVV number is required to process a refund. All you need is my proof of banking details of which I already sent. The banking details were confirmed and she told me that the refund will be processed with 24 hours. A day lapsed and still there was no refund. I followed up on day number 10, and now I'm being asked to send in my bank statement and ID copy. For what because you have my proof of banking details? Since you seem to be technologically challenged, take that R600 cash which you wanted me to come and collect and deposit it into my account at an ATM. I can't be chasing after you for my money. You messed up and now you are inconveniencing me. I'm not going to wait for 14 days. Nontobeko confirmed that both the transactions are reflecting in your account, so I want my money back. Bank transfers don't take 14 days. This is nonsense. I want my money back.
0 replies
16 months ago
Unacceptable Service
I made you guys aware on the 20th of December 2024 of a transaction that was not supposed to be debited from my account. You provided me with reference number 127552863 and told me that someone will contact me for further details, and indeed someone phoned me back on the 21st of December. The lady’s name who phoned me is Akeelah. She asked that I forward her an email with some details on it. I sent her the mail as per her request, and to my surprise, you guys sent me an sms the following day telling me that the case has been closed since you didn’t receive my mail. I phoned in the same day to complain about this, and I was asked to forward the mail again. I sent it about 3 more times since the first request and yet whenever I phone in to follow up, I get asked to re-send the mail. A few days later, I phoned in to follow up and the agent who was assisting me decided to open up another case under reference number 127904816. Under this reference, I still experience the same struggles as on the first reference. I contact you guys every second day and whenever I do, I get told that the matter has been escalated and that someone will phone me back, but nobody ever does. I have spoken to Asa, Zikhona and Buhle via whatsapp, and all of them tell me the same thing that the matter has been escalated and that someone will phone me back, but never does. Your service is very poor and I urge anyone of the public reading this to close your accounts with Capitec. I can't suffer like this while there's other banks. Here's free advice Capitec: Almost all banks offer the same services. The only difference between you and them is the service, and yours sucks, so you will lose customers if you keep on treating them like junk.
56 replies
19 months ago
Disgrace Sevice
There's a Koketso at your branch in Centurion mall. Apparently she's a manager, and I don't know how she got appointed as one because she can't think. I bought a R10K bed and a R250 pillow from you guys. Two days later I tried to return the pillow since I found it to be uncomfortable. She told me that pillows are like underwear and that they can't be returned. That's a stupid reason because firstly, that return policy doesn't appear on your receipts. Secondly, pillows are used with pillow protectors and pillow cases. Thirdly, you guys allow your customers to use beds for 120 days and allow them to return them, but can't take a pillow which was used for two days? I gave you R10K business and you give me hassle with a R250 refund? Does that make business sense to you? After putting in a formal complaint with your call center, only then did you guys allow me to return the pillow for a refund. I was told that the refund will be processed and the money should reflect in my account within 14 to 21 days. Since your manager seemed ***********, I didn't believe that the transaction will be processed and I was right. I phoned in a week later and guess what? I'm being told excuses of how Koketso struggled to process the refund and it was only done yesterday. What the hell is wrong with the hiring team? Why do you put such people in positions to manage because it's evident that they can't. They are managing your stores to the ground. Since I was told to wait 7 to 21 days from last week, and I was told by Louise(call center manager) that the transaction was only processed yesterday, does that mean I have to start counting this 21 days from yesterday? Is that fair? Your service sucks. Then there's your call center agents who don't have telephone etiquette. How are you a call center agent but you don't know how to speak on the phone. You can't just put someone on hold without telling them that you are about to put them on hold and for how long they should expect to hold. You use the hold function and not the mute function. You give the reason why you are putting them on hold. You thank the person for holding when you come back to the line. That Louise is even worse than the agent. You can't answer the business phone as though it's a personal phone. She got onto the phone and said "Hello" and kept quite. What nonsense is that?. She didn't even introduce herself. I had to ask her who she is and what her position is. It seems like nobody in that organization knows what they are doing except for the lady who sold me the bed. The rest are just *********** idiots. May someone who knows what they are doing phone me back and tell me when will I get my money back.
0 replies
33 months ago
DSTV SUCKS. GET NETFLIX, SHOWMAX, PRIMEVIDEO, DISNEY ETC
No wonder you are losing business to steaming services...your service is appalling. You should be holding on to the few last customers that you still have for now and treating them like royalty for their loyalty, but no, you treat them like ****. I've had the same issue since May 2023 and nobody seems to bother with helping me. You disconnect my service every 3 days and I have to phone in and ask why. You tell me the same reason every 3 days and I prove to you every 3 days that the fault is on your side. You admit fault every 3 days, reconnect and pretend to care, then disconnect the service again after 3 days. This is unfair because I'm paying for a service of which I'm not receiving. Every 3 days, I get told that the matter has been escalated and that someone will phone me back, but instead of a callback, I get a disconnection and I'm the one who has to phone in and spend nothing less than 30 minutes on the phone. This is my airtime that I'm using, and non of your call center agents offer to phone me back. They don't mind placing me on hold for 30 minutes. I spoke to several managers regarding this matter, but non seem to care. All they do is act like they care, act like they understand, act like they sympathize and say that if they were in my shoes, they'd also feel the same way, but guess what, nothing gets done still. They all admit that they can see my successful payments and that it's your system which reflects a duplicate payment and it reverses "both payments". It's not me who does the reversal, but your system. I have sent you proof of payment, my ID copy and bank statement as proof. This is annoying. I have spoken to Lydia Anderson on lydia.anderson@multichoice.co.za, spoke to Darryl Bailey on darryl.bailey@multichoice.co.za, spoke to Tebogo Mdhluli on tebogo.mdhluli@multichoice.co.za. An email was sent by one of the many people I have spoken to in the past 5 months to journalescalations@multichoice.co.za. Another email with reference number 83528200 was sent to internetsupport@multichoice.co.za, but still, like clockwork, on the 3rd day you disconnect. Let me guess, this post will be ignored as well right?. I hope the streaming platforms get you guys out of business for good and you shut your doors and lose your jobs because your don't care about the very same subscribers who keep your business alive.
120 replies
35 months ago
They deliver sim cards which don't work
I've been using rain ever since they came into the market. Their service has been excellent until recently. They are now becoming too big headed and dropping the ball. I upgraded to their Rainone package and they delivered 2 sim cards to me 3 weeks ago. I've made them aware ever since the delivery that I need someone to contact me and assist with porting my numbers to them. No one has phoned ever since. I phoned in numerous times and they keep on telling me lies that someone will call me back. I've had these sim cards for 3 weeks, but they are now useless to me. I just spoke to a manager by the name of Dylov who refused to give me his surname because he knows he won't do anything about my complaint. This is so frustrating. I'm now considering moving over to my old service provider because you are now just like them. The only difference between you and them was your service, but now you are just as useless.
106 replies
36 months ago
Before you guys came into the market, I couldn't afford unlimited data
Before you guys came into the market, I couldn't afford unlimited data. You guys are a game changer, and because of you, data is much more affordable. Your competition used to sell data at ridiculous amounts, and they didn't care because consumers like me had nowhere else to go. I'm glad that you now introduced your new product where we can now make phone calls on your network. You guys are slowly but surely winning the market share. I'm happy with your service and product offering. Can't wait to receive my sim cards so that I can port my numbers from your competitors to you. Thank you Shakira Bassir for helping me with the upgrade. Keep up the great job guys. Once you guys take over the telecommunication market in South Africa, you must start a political party and remove ANC from power🤣. You'll definitely have my vote.
53 replies
37 months ago
THEY REFUSE TO SEND ME MY RECORDING BECAUSE THEY MESSED UP AND ****
For the 100th time to Sanchia, Nathan and Sumaya, send me my recording when I spoke to your advisor who gave me incorrect information on ticket number 12881366. You guys are useless. TO THE PUBLIC OUT THERE. STAY AWAY FROM HOLLYWOODBETS
0 replies
37 months ago
Go to their competitors. Hollywoodbets sucks
Don't make the same mistake that I made. Stay away from this company or you will regret it.
0 replies
38 months ago
Nonhlanha ke STAR
I work for a company which prides itself with AWESOME service, so it’s easy for me to differentiate between great service and a terrible one. When visiting any government office, it’s expected to receive appalling service. When phoning any call center, it’s also expected to receive the service which is on par to the one rendered by government employees, if not worse. Guess what happened today? I phoned your office and a lady by the name of Nhlanhla Sinethemba Nkosi answered the phone and what a WOW!!!. Number 1: The energy was on point, Number 2: She was polite Number 3: She was knowledgeable. She knew what was going on Number 4: She had great telephone etiquette, which is something which most people lack Number 5: I could pick up from her voice that she wanted to help me, unlike some advisors who make you feel like they are doing you a favor. I hope this email lands on her manager or supervisors’ desk and she gets rewarded for the great work that she’s doing. We need more people like her in this world. I thank you Nonhlanhla. Regards,
53 replies
41 months ago
Cancel DSTV and subscribe to streaming platforms
An LNB cable pin got stuck inside our new decoder and my mother (the subscriber) took in the decoder at a Multichoice branch in Pretoria CBD which is at the Middestad building on 02-12-2022. She asked for the pin to be removed, but instead, her decoder was replaced. When she got home, this decoder had issues. I took the decoder back on 03-12-2022. I asked them to take back their decoder and requested that they give me back our decoder which they took from my mom the day prior. The person whom I was talking to, who claimed to be the manager, refused to give us back our decoder. I must mention at this point that the guy looked scruffy, dirty and hungover. He looked very unprofessional. He looked like he came straight from all night of partying the night prior and came straight to work without taking a bath. Anyway, as I mentioned, he refused to give us back our decoder and insisted that the decoder he gave to my mom is new. I then requested proof that it's new, but he refused to provide me with proof. He said that he doesn't even know why he is talking to me because I'm not the account holder. I had to phone my mother who is 66 years old to come to the shop. When my mom came in, she told the guy that she gives me permission to talk on her behalf. This guy told my mom that he needs a written affidavit from the police. We went to the nearest police station to get this affidavit. When we came back, they were about to close the shop for the day. With the affidavit in hand, he then told us that they are about to close the shop for the day and that we should come back on Monday. When we refused to leave the shop without our decoder or proof that the one they gave us was new, he phoned the police. The police forced us out of the shop. After supporting Multichoice for so many years, I was shocked at the level of service we received. I now understand why Multichoice is losing subscribers to streaming platforms. You guys suck and now you are treating us like criminals. It's not like you are doing us a favor, we are paying. I demand that someone from Multichoice contact me so that I can put in a formal complaint and something has to be done about your manager's attitude. I provided you with my contact details below and I demand that someone phone me back so that I can sort out my problem
264 replies
Review Distribution
5 Star
7 (29.166666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (70.83333333333333%)