Cipc making things difficult for clients

I have been trying to register a client's company cipc has changed the way we used to submit documents now we send via emails, now they are scrutinizing every document ,client's id document has been rejected twice,first the stamp was cut off which was understandable tried fixing the stamp,secondly they are questioning the commissioner's signature,how is that my clients fault?cos that's the way commissioner signs,they are making our lives so difficult the date is clear ,the stamp is clear what else fo they want?