CIPC Refusing Reallocation/Refund Despite Proof on Their Own System

I am extremely frustrated with the handling of my funds by CIPC.

In July 2019, I made a cash deposit of R450 at Absa Bank into CIPC’s account (I am not an Absa client). This deposit is clearly reflected on the CIPC eServices system under my customer code (M20903).

I recently requested a reallocation of funds, but was informed that because more than 36 months have passed, the funds were recognised as revenue and I must instead apply for a refund.

The issue is that CIPC is now demanding a “proof of payment on bank letterhead from Absa”, which is unreasonable and impractical:

I do not bank with Absa

The deposit was made directly into CIPC’s account

Absa has confirmed they cannot retrieve teller deposit slips from 2019

CIPC already has full proof of the deposit on their own system

Despite submitting:

CIPC transaction records showing the deposit

A certified copy of my ID

A signed refund request letter

My personal bank confirmation for the refund

CIPC continues to insist on documentation that is no longer obtainable, even though the transaction is verifiable internally.

This feels like an unfair administrative barrier that effectively prevents customers from accessing their own funds. I am simply asking for a reasonable resolution, either by accepting their own system record as proof or by processing the refund accordingly.

I hope CIPC management reviews this matter and provides a fair and practical solution.