ML
Mandla L
Active since Dec 2025
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
Absa Unable to Assist With Archived Cash Deposit Despite Legal Record Requirements
I am disappointed with the assistance received from Absa Bank regarding a cash deposit I made in July 2019. In 2019, I made a cash deposit at an Absa branch into a third-party account (CIPC). I am not an Absa account holder, but the deposit was accepted at the time. Recently, I requested official confirmation or proof of this deposit for a regulatory process. Despite providing the exact date, amount, beneficiary, and reference, I was informed that Absa cannot assist because the transaction is “too old”. This is extremely frustrating because: Banks are legally required to retain transaction records for several years The deposit is confirmed by the beneficiary (CIPC) on their own system I am not requesting a statement, but a formal confirmation letter from Absa that the transaction took place Without this confirmation, I am unable to recover my funds from a government entity, even though the transaction is legitimate and traceable. I would appreciate Absa reviewing whether archived records (microfilm or historical systems) can be accessed, or alternatively issuing a formal letter confirming that the deposit was made but archived records are no longer retrievable. This situation places customers in an unfair position when proof is required years later for legitimate purposes. I hope Absa management can intervene and provide a reasonable resolution.
56 replies
3 months ago
CIPC Refusing Reallocation/Refund Despite Proof on Their Own System
I am extremely frustrated with the handling of my funds by CIPC. In July 2019, I made a cash deposit of R450 at Absa Bank into CIPC’s account (I am not an Absa client). This deposit is clearly reflected on the CIPC eServices system under my customer code (M20903). I recently requested a reallocation of funds, but was informed that because more than 36 months have passed, the funds were recognised as revenue and I must instead apply for a refund. The issue is that CIPC is now demanding a “proof of payment on bank letterhead from Absa”, which is unreasonable and impractical: I do not bank with Absa The deposit was made directly into CIPC’s account Absa has confirmed they cannot retrieve teller deposit slips from 2019 CIPC already has full proof of the deposit on their own system Despite submitting: CIPC transaction records showing the deposit A certified copy of my ID A signed refund request letter My personal bank confirmation for the refund CIPC continues to insist on documentation that is no longer obtainable, even though the transaction is verifiable internally. This feels like an unfair administrative barrier that effectively prevents customers from accessing their own funds. I am simply asking for a reasonable resolution, either by accepting their own system record as proof or by processing the refund accordingly. I hope CIPC management reviews this matter and provides a fair and practical solution.
0 replies
4 months ago
PayShap Payment Misdirected – Month-Long Runaround With No Resolution
I am extremely disappointed with how Discovery Bank handled a PayShap transaction dispute. I made a PayShap payment using the correct cellphone number provided by the intended beneficiary. The payment left my Discovery account successfully. When the beneficiary did not receive the funds, I immediately logged a dispute. Discovery Bank repeatedly advised that the delay was due to FNB and that they were waiting for feedback. After weeks of follow-ups, Discovery confirmed that, according to their systems and BankservAfrica, the funds were “credited” and then closed the case, instructing us to deal with FNB. However, FNB has confirmed in writing that the beneficiary’s cellphone number is correctly linked to her accounts and that no funds were received. Discovery has refused to provide a full trace report or confirm the exact account number where the funds were allegedly credited. As a result, both banks keep passing responsibility to each other, while the customer is left without funds or answers for more than a month. This experience has shown a serious lack of ownership, accountability, and customer protection when PayShap transactions go wrong.
212 replies
4 months ago
PayShap Number Mapping Failure – Funds Sent to Unknown Account, No Accountability
I am lodging this complaint regarding FNB’s handling of a PayShap dispute. A PayShap payment was made to a cellphone number that belongs to an FNB customer. FNB confirmed in writing that the cellphone number is correctly linked to the beneficiary’s Aspire Current and Savings accounts. Despite this, the beneficiary never received the funds. Discovery Bank insists the funds were credited to FNB and provided a reference (CRQ ID 182809). FNB, on the other hand, closed the beneficiary’s case and stated that only the sending bank can investigate and reverse the transaction. This has resulted in a month-long stalemate where both banks keep closing cases and redirecting responsibility, while the customer has no visibility on which FNB account actually received the money. FNB has not confirmed whether another FNB account received the funds, nor has it provided a trace or explanation of how a PayShap payment could be misrouted despite the correct cellphone number being used. This situation reflects serious weaknesses in PayShap number mapping, dispute handling, and customer protection.
53 replies
4 months ago
Discovery is failing me
I need urgent assistance regarding a serious PayShap issue. I made a payment to a cellphone number that the intended recipient has used for over five years. She receives her FNB bank notifications on that same number. When I entered the number into my Discovery app, her name appeared in the “Known As” section, so everything seemed correct and legitimate. The payment went off successfully on my side, but the intended recipient never received the funds. After investigating, we discovered that her cellphone number is somehow linked to a completely different FNB account holder. Both banks opened dispute cases and requested 10 days for investigation. It has now been more than 14 days with no resolution and no meaningful feedback. This is a serious banking error and needs immediate escalation
159 replies
4 months ago
FNB hasn't helped at all
I made a PayShap payment from my Discovery account on 12 November 2025 at 17:31: Amount: R3 500 Recipient ShapID / cell: +27 81 522 3671 Intended recipient: Thobile Khumalo "FNB account" Displayed FICA name: Mr M***K***SI H M***I Trace ID: DSCBNK20251112000422695450 The intended recipient has not received the funds, and the FICA name suggests the PayShap ID may belong to another person
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)