DONT CONTACT CIPC YOU ARE NOT GETTING HELPED!!!

Good day would like to send a bad review to CIPC for a director change i am struggling with for 2 months now! Customer had passport but we are updating to ID but all i get the whole time is "home affairs is offline please try again later" Please note that i have been trying different times different days even different browsers but still the same issue. I have contacted their "management" team where we had a team's meeting and even that didn't help and this after i send a mail PLUS screenshots of my problem. I keep on sending them mails but no one gets back to me now. Saying i must check with home affairs as the ID is wrong which we did and can confirm the ID is correct. How does one solve this really pathetic service one is getting now from CIPC? Why are there "directors" but they don't know what they are doing? I am done asking and will keep on posting bad reviews until my problem is solved because the problem is NOT with us it's a glitch on THEIR SYSTEM!!!!