Ultimag Advanced

Bought Ultimag Advanced 100 Tables, upon opening i noticed that the silica in the bottle was wet, the tablets is clinging to the bottle and the coating from the tablet ia coming off. I reported this on Friday, followed up tjos morning and qas advised my email was aent to the relevant member to assist, but no one has reaponded. Tried phoning the helpline again then i get the automated mesaage we are open from 8:30 till 17:00 okay.... so why is the automated message playing at 14:34 ? Thought Cipla would have customer and Quality standards!!