Bad Service at Circa Luxury Apartments - Cape Town

This is by far the most ridiculous hotel experience I have ever had. I had made a booking online to check-in at 10:00 pm when I arrived the room was not ready and the hotel made up some stupid stories as they trying to stall me. By then they had already deducted money off my account and refused to check me in when i complained. I called the GM of the hotel he gave me attitude as well instead of trying to hear my sie of the story. Do yourselves a favour and stay away from there.