TERRIBLE HOSPITALITY SERVICE

<p>I BOOKED 2 APARTMENTS AT CIRCA SO CALLED LUXURY APARTMENTS IN CAPE TOWN ON BOOKING .COM FOR 5 DAYS . THE DAY WE ARRIVED WE WERE TIRED AND WANTED TO RELAX AS IT WAS COLD I PUT ON THE EXTREMELY NOISY AIRCON INTHE ROOM AND MY SON SAID HE WOULD LAY DOWN IN THE LOUNGE AS HE WAS FEELING TO HOT TO SLEEP WITH THE AIRCON ON ,IMAGINE MY SURPRISED SHOCK WHEN THE SLEEPER COUCH COULD NOT OPEN,I IMMEDIATELY FONED RECEPTION ONLY TO BE TOLD THAT I HAD TO PAY AN ADDITIONAL R300.00 A DAY FOR THE USE OF THE COUCH WHICH WAS LOCKED I FOUND IT TO BE UTTERLY RIDICULOUS AS I PAID FOR THE WHOLE APARTMENT.THE NEXT DAY I WAS SENT ANOTE INFORMING ME THAT THE HOTEL HAD TAKEN OFF R500.00 BECAUSE I WAS SMOKING IN THE TOILET,I WAS VERY UPSET AND WENT TO SEE THE SO CALLED MANAGER .HE WAS VERY RUDE AND ABRUPT AND REFUSED TO HELP WITH THE ISSUE OF THE COUCH AND FOR TAKING MONEY FROM MY ACCOUNT WITHOUT MY PERMISSION,I PLEADED AND REQUESTED A REFUND SO I COULD BOOK AT ANOTHER HOTEL WHICH WOULD BE MUCH MORE HOSPITABLE AS I WAS NOT HAPPY WITH THE SERVICE AT CIRCA BUT HE REFUSED.THE CLEANING STAFF JUST ENTER THE APARTMENT WITHOUT KNOCKING EVEN THOUGH I HAD ONLY A TOWEL AROUND ME AS I HAD JUST COME OUT OF THE SHOWER,THEY DID NOT EVEN APPOLOGISE ,MY BOOKING HAD BREAKFAST INCLUDED ,AND THE SELECTION LEFT ALOT TO BE DESIRED,BUT THE 2 DAY I WAS TOLD TO PAY FOR BREAKFAST WHICH I REFUSED AS IT WAS INCLUDED IN THE PRICE I PAID,THE PARKING WHICH THEY CHARGE AN EXORBITANT AMMOUNT FOR IS EXTREMELY STEEP AND DANGEROUS TO GO IN AND OUT OF. I PHONED BOOKING.COM WITH MY COMPLAINTS WHEN WE GOT BACK AND WAS TOLD THEY WOULD INFORM ME OF THEIR FEED BACK .I AM STILL WAITING A MONTH LATER WITH NO RESULTS.I HAVE STAYED IN HOTELS AROUND THE WORLD IN OVER 25 COUNTRIES AND THIS HAS TO BE THE ABSOLUTE WORST HOTEL EXPERIENCE IVE EVER HAD.PLEASE DO NOT BOOK AT THE CIRCA APARTMENTS ITS A BAD EXCUSE FOR A HOTEL IN THE HOSPITALITY INDUSTRY.</p>