Ciro has the no customer service

I placed an order for Lavazza machine on 30 June and then notified Ciro the next day that I have changed my mind. They said that the delivery has already been placed and I must return the machine to them. Firstly, they took weeks to take the machine back. Secondly, weeks went by and I did not hear back on my refund. Their phone lines do not work and I emailed so many times on the status of my refund with no response. Some then emailed and apologised a few weeks ago and said they will get back to me and still I have heard nothing with no replies at all. This is definetly, the worst customer experience that I ever experienced. All I would like to know is what is going on and to process my refund for a product bought 2 months ago