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Ciro | Ciro Coffee Boutique
Unclaimed Business
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Ciro | Ciro Coffee Boutique
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRS
Roman S
1 reviews | Active since Jan 2020
6 Dec 2024, 13:18
Zero customer service as you can never get hold of anyone.
I cannot believe that this company keeps you on hold for hours with no one answering the phone or quick responses to emails. They don’t follow through on delivery or pickup arrangements.
Helpful (0)
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Roman S
1 reviews | Active since Jan 2020
6 Dec 2024, 13:18
Zero customer service as you can never get hold of anyone.
I cannot believe that this company keeps you on hold for hours with no one answering the phone or quick responses to emails. They don’t follow through on delivery or pickup arrangements.
0
Replies (0)LB
Linds B
1 reviews | Active since Jan 2020
19 Sept 2024, 10:53
Great Service
I sent a WhatsApp asking for who will service my lavazze coffee machine in PE. I got a quick response and as soon as I sent my machine details I got the name, address and contact no for the correct person.
Helpful (0)
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dhersan C
1 reviews | Active since Jan 2020
6 Sept 2024, 14:30
Ciro has the no customer service
I placed an order for Lavazza machine on 30 June and then notified Ciro the next day that I have changed my mind. They said that the delivery has already been placed and I must return the machine to them. Firstly, they took weeks to take the machine back. Secondly, weeks went by and I did not hear back on my refund. Their phone lines do not work and I emailed so many times on the status of my refund with no response. Some then emailed and apologised a few weeks ago and said they will get back to me and still I have heard nothing with no replies at all. This is definetly, the worst customer experience that I ever experienced. All I would like to know is what is going on and to process my refund for a product bought 2 months ago
Helpful (0)
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dhersan C
1 reviews | Active since Jan 2020
6 Sept 2024, 14:30
Ciro has the no customer service
I placed an order for Lavazza machine on 30 June and then notified Ciro the next day that I have changed my mind. They said that the delivery has already been placed and I must return the machine to them. Firstly, they took weeks to take the machine back. Secondly, weeks went by and I did not hear back on my refund. Their phone lines do not work and I emailed so many times on the status of my refund with no response. Some then emailed and apologised a few weeks ago and said they will get back to me and still I have heard nothing with no replies at all. This is definetly, the worst customer experience that I ever experienced. All I would like to know is what is going on and to process my refund for a product bought 2 months ago
0
Replies (0)JP
Jolene P
1 reviews | Active since Jan 2020
17 Jul 2024, 06:47
Disappointing Service
Been waiting for order since 6th July. Have called 6 times to understand the delay as the website reflects 3 business days delivery. I am advised that it is a tracking issue and delay on the couriers side and I will be called back with an update. No call backs, no delivery! Exceptionally disappointing service.
Helpful (0)
|Replies (0)JP
Jolene P
1 reviews | Active since Jan 2020
17 Jul 2024, 06:47
Disappointing Service
Been waiting for order since 6th July. Have called 6 times to understand the delay as the website reflects 3 business days delivery. I am advised that it is a tracking issue and delay on the couriers side and I will be called back with an update. No call backs, no delivery! Exceptionally disappointing service.
0
Replies (0)GP
Grant P
1 reviews | Active since Jan 2020
16 Jul 2024, 05:39
Poor online service by Ciro
Still waiting for my order of 6 July 10 days later - no answers to emails and 15 minutes to get through on the phone to be told they would get back to me as the courier CourierIT had IT problems. Still waiting 😡
Helpful (0)
|Replies (0)GP
Grant P
1 reviews | Active since Jan 2020
16 Jul 2024, 05:39
Poor online service by Ciro
Still waiting for my order of 6 July 10 days later - no answers to emails and 15 minutes to get through on the phone to be told they would get back to me as the courier CourierIT had IT problems. Still waiting 😡
0
Replies (0)LG
Lee G
1 reviews | Active since Jan 2020
3 Aug 2023, 08:19
A Nightmare Experience with Ciro - Beware!
Living in Africa, I've encountered my fair share of subpar service experiences, but nothing could have prepared me for the absolute atrocity that was my dealings with Ciro. After 37 years on this earth, I can confidently say that this was, by far, the worst customer service I've ever encountered. Attempting to work with Ciro was a decision I deeply regret. Their lack of professionalism and disregard for customers turned what could have been an ordinary day into an absolute nightmare. From start to finish, the experience was riddled with inefficiency, incompetence, and apathy. The communication was abysmal; it seemed as though they couldn't be bothered to respond to queries promptly, if at all. My attempts to seek resolution for issues were met with indifference, leaving me feeling frustrated and abandoned as a customer. The level of disregard for basic customer needs was astounding. It was evident that they prioritized their own convenience over providing quality service. Any hope of a positive outcome or even a simple acknowledgement of the issues faced were dashed by their dismissive attitude. In all honesty, I wouldn't wish this experience on my worst enemy. If you have a good day, don't risk it by attempting to engage with this company. Save yourself the time, money, and emotional turmoil by steering clear of Ciro. My hope is that this review serves as a warning to others, sparing them from the torment and frustration that I endured. It is my sincere wish that Ciro takes the necessary steps to improve their customer service and treat their clients with the respect and care they rightfully deserve. Take my advice and avoid Ciro at all costs. Your peace of mind and sanity are worth much more than any potential business with this company. There are plenty of other reputable options out there, and I encourage you to explore those instead.
Helpful (0)
|Replies (0)LG
Lee G
1 reviews | Active since Jan 2020
3 Aug 2023, 08:19
A Nightmare Experience with Ciro - Beware!
Living in Africa, I've encountered my fair share of subpar service experiences, but nothing could have prepared me for the absolute atrocity that was my dealings with Ciro. After 37 years on this earth, I can confidently say that this was, by far, the worst customer service I've ever encountered. Attempting to work with Ciro was a decision I deeply regret. Their lack of professionalism and disregard for customers turned what could have been an ordinary day into an absolute nightmare. From start to finish, the experience was riddled with inefficiency, incompetence, and apathy. The communication was abysmal; it seemed as though they couldn't be bothered to respond to queries promptly, if at all. My attempts to seek resolution for issues were met with indifference, leaving me feeling frustrated and abandoned as a customer. The level of disregard for basic customer needs was astounding. It was evident that they prioritized their own convenience over providing quality service. Any hope of a positive outcome or even a simple acknowledgement of the issues faced were dashed by their dismissive attitude. In all honesty, I wouldn't wish this experience on my worst enemy. If you have a good day, don't risk it by attempting to engage with this company. Save yourself the time, money, and emotional turmoil by steering clear of Ciro. My hope is that this review serves as a warning to others, sparing them from the torment and frustration that I endured. It is my sincere wish that Ciro takes the necessary steps to improve their customer service and treat their clients with the respect and care they rightfully deserve. Take my advice and avoid Ciro at all costs. Your peace of mind and sanity are worth much more than any potential business with this company. There are plenty of other reputable options out there, and I encourage you to explore those instead.
0
Replies (0)DE
Donnita E
1 reviews | Active since Jan 2020
15 Feb 2023, 11:05
Very unhappy
I purchased a Coffee Machine from them in December When it arrived , the capsules I ordered were wrong I then checked and saw that the correct capsules are to expensive I then returned the machine a day later and kept the capsules for my Mothers machine as they fit. It is now half way through February and still no refund, they claim it has been paid to me already, but nothing reflecting in my bank account All I want is my money back and I will leave them alone, but no they must like it when customers complain
Helpful (0)
|Replies (0)DE
Donnita E
1 reviews | Active since Jan 2020
15 Feb 2023, 11:05
Very unhappy
I purchased a Coffee Machine from them in December When it arrived , the capsules I ordered were wrong I then checked and saw that the correct capsules are to expensive I then returned the machine a day later and kept the capsules for my Mothers machine as they fit. It is now half way through February and still no refund, they claim it has been paid to me already, but nothing reflecting in my bank account All I want is my money back and I will leave them alone, but no they must like it when customers complain
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Replies (0)YC
Yugeshan C
1 reviews | Active since Jan 2020
17 Jan 2023, 09:37
Fast and Efficient Service
I made a purchase for the first time from Ciro Boutique for a box of 500 House of Coffees Select 1.8g sticks. The order was placed on Sunday and I received the item on Tuesday, just 2 days later. Very fast and efficient service. Thanks.
Helpful (0)
|Replies (0)YC
Yugeshan C
1 reviews | Active since Jan 2020
17 Jan 2023, 09:37
Fast and Efficient Service
I made a purchase for the first time from Ciro Boutique for a box of 500 House of Coffees Select 1.8g sticks. The order was placed on Sunday and I received the item on Tuesday, just 2 days later. Very fast and efficient service. Thanks.
0
Replies (0)